AGM - ZTM

Vodafone Idea Limited; Mohali; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Vodafone Idea Limited invites applications for the role of Zonal Technical Manager (M2) in Technology. The role focuses on ensuring operational policy implementation and SLA compliance at the zonal level, with strong emphasis on field support and customer care.

You will drive audits, coordinate with Training, manage special projects, and ensure performance across operations staff within the zone, contributing to the company’s digital India objectives.

Qualifications

• B-Tech Electronics and Telecommunications with 6+ years of experience.

Responsibilities

• Monitor and drive Operations SLA at Zonal Level.
• Implement operational policies and procedures at Zonal Level.
• Audit testing/measurement equipment usage by field staff.
• Design and implement strategy to expand operational support services.
• Support community projects in the zone.
• Support corporate customers in the zone.
• Oversee technical customer care and monitor complaint resolutions.
• Assess training needs and coordinate with Training Team.
• Deliver timely execution of special projects/upgrades.
• Measure and monitor performance of Operations staff.

Skills

Technical knowledge

Domain knowledge

Analytical ability

Customer focus & drive

Education

B-Tech Electronics & Telecommunication

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Zonal Technical Manager

Job Level/ Designation

M2

Function / Department

Technology

Job Purpose

Ensure implementation of operational policies and procedures at Zonal Level.

Key Result Areas/Accountabilities

• Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
• Ensure implementation of operational policies and procedures at Zonal Level.
• Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
• Design and implement strategy for expanding operational support services.
• Provide support to community Projects in respective zone
• Provide support to corporate customers in respective zone
• Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
• Analyze training needs of operations staff and co-ordinate with Functional Training Team.
• Ensure timely execution of special projects/ up-gradation assignments.
• Establish measure of performance and monitor performance of Operations staff

Core Competencies, Knowledge, Experience

• In-depth technical knowledge
• Excellent domain knowledge and
• Very good analytical
• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 6+ years of experience

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership