Manager-TM Zonal Field Engineer

Vodafone Idea Limited; Begusarai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Vodafone Idea Limited, part of the Aditya Birla Group and Vodafone Group, invites applications for a Zonal RF Field Engineer based in India. The role focuses on managing quality and performance of the RAN network through monitoring, troubleshooting, optimization and field activities to deliver superior voice and data experiences in designated zones.

The candidate should have a B-Tech in Electronics & Telecommunications and 5+ years of hands-on telecom experience, with strong analytical and

Qualifications

• In-depth technical knowledge in radio network parameters and optimization (2G/3G/4G/VoLTE).
• Excellent domain knowledge and on-field optimization experience.
• Very good analytical skills to troubleshoot network quality KPI degradation and customer complaints.
• People management capability and strong cross-functional coordination.

Responsibilities

• Daily tracking of network and customer experience KPIs across technologies and take action for improvement.
• Drive worst cell analysis and coordinate with partners, SNOC and FO teams for timely resolution.
• Monitor utilization of key nodes and take proactive steps to stay within thresholds.
• Analyze zonal network complaints and coordinate with TSG lead for field visits and resolution.
• Engage with Zonal business/CS teams to manage complaints and drive performance improvements.
• Prioritize network experience programs based on KPIs like TNPS, NPS and complaints.
• Conduct regular drive tests and benchmarking across zones and share insights with teams.
• Build strong relationships with cross-vertical teams.

Skills

Radio network optimization

On-field optimization

Analytical troubleshooting

Cross-functional coordination

Education

B-Tech Electronics and Telecommunications

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Zonal RF field engineer

Job Level/ Designation

M1

Function / Department

Technology/Quality

Job Purpose

This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

• Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
• Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
• Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
• Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
• Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
• Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
• Excellent domain knowledge and on- field optimization experience
• Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
• People management capability, very good cross functional co-ordination.
• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 5+ years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership

Requirements: