AGM - Terminal Planning

GMR Group; Delhi; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

GMR Group seeks an accomplished professional to lead terminal capacity planning and traffic-forecast translation for multiple airports. You will drive design day schedules, peak-hour analyses, and simulator-based validation to ensure efficient terminal operations and scalability.

You will coordinate with consultants, regulators, and internal teams to ensure LOS targets are met, costs are optimized, and projects deliver reliable passenger processing across stages.

Qualifications

• Bachelor’s or Master’s degree in Architecture, Airport Planning, Engineering, Urban Planning, Transportation or related discipline.

Responsibilities

• Develop terminal processor capacities based on traffic forecasts, design day schedules, and peak-hour analysis.
• Define capacity and space requirements for check-in, security, immigration, gates, baggage reclaim, and arrivals processing.
• Establish processing rates, queue allowances, and area standards aligned with service level targets.
• Ensure alignment between processor sizing, circulation space, and total terminal footprint.
• Prepare terminal processor simulations with CAST and/or AirTOP Terminal programs.
• Processor capacities approved within ±5% of validated peak demand.
• Compliance with current IATA ADRM Level of Service standards for all key processors.
• Consistency between demand forecasts, processor sizing, and terminal GFA.
• Validate terminal planning configurations through simulation models.
• Translate traffic demand forecasts into terminal planning parameters.
• Identify peak hour, busy hour, and design hour volumes for domestic and international operations.
• Review and validate consultant-provided peak analysis assumptions.
• Balance capacity provisions against CAPEX, OPEX, and land constraints.
• Peak-hour definitions accepted by stakeholders without major rework.
• Planning assumptions endorsed by finance and operations teams.
• Optimized capacity solutions aligned with cost and land constraints.
• Act as GMRs technical representative for terminal planning consultants.
• Review and validate capacity models, processor calculations, and LoS analysis.
• Identify overdesign, under-capacity, or misalignment with forecasts.
• Provide formal technical comments and recommendations.
• 100% of consultant submissions reviewed within agreed timelines.
• Reduced rework cycles on terminal planning submissions.
• Early identification and mitigation of planning and capacity risks.
• Review terminal curbside demand estimates and modal split assumptions.
• Validate dwell times, curb lengths, and forecourt layouts.
• Coordinate landside planning with traffic engineering and operations teams.
• Curbside sizing aligned with peak demand and modal split targets.
• No. of audits findings closed.
• Integrate inputs from security, immigration, baggage, ORAT, and airport operations.
• Ensure layouts support efficient staff movement, maintainability, and automation.
• Ensure compliance with IATA ADRM, ICAO SARPs, and national regulatory requirements.
• Post-opening processor performance meets defined service targets.
• Demonstrated reduction in long-term operating costs and complexity.
• Terminal planning consultants, architects, engineers, regulators, airlines, and security and border control agencies.
• Airport operations, ORAT, security, landside and connectivity, engineering, finance, and project delivery teams.
• Terminal development CAPEX portfolios; lifecycle cost optimization across multiple airports.
• Multiple terminals and airports; cross-functional and multi-stakeholder coordination.
• Preparing written reports and drawing deliverables for airport projects.

Skills

Passenger Flow Management

Passenger Facility Management

Terminal Operations Processes

Aviation Regulations and Standards

Design Thinking and AI/ML

Performance Monitoring and Reporting

Crisis and Emergency Management

Financial Budgeting and Planning

Stakeholder Management

Customer Service Excellence

Education

Bachelor’s or Master’s degree in Architecture/Airport Planning/Engineering/Urban Planning/Transportation

Tools

CAST

AirTOP Terminal

Job description

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Acts as GMR’s–operator technical authority for terminal planning across a portfolio of airports, defining processor capacities, translating traffic forecasts, preparing a design day flight schedule and calculating the peak hour passengers, reviewing consultant outputs and preparing terminal configuration layout plans to ensure capacity can accommodate demand, enable operational efficiency, meets regulatory compliance, cost effectiveness, and lifecycle scalability. Prepare project deliverables including written reports and drawing submissions.

ORGANISATION CHART

Sector Head Master Planning --> AGM- Terminal Planning

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

Terminal Capacity Planning & Passenger Processing

• Develop terminal processor capacities based on traffic forecasts, design day schedules, and peak-hour analysis
• Define capacity and space requirements for check-in, security, immigration, gates, baggage reclaim, and arrivals processing
• Establish processing rates, queue allowances, and area standards aligned with service level targets
• Ensure alignment between processor sizing, circulation space, and total terminal footprint
• Prepare terminal processor simulations with CAST and/or AirTOP Terminal programs
• Processor capacities approved within ±5% of validated peak demand
• Compliance with current IATA ADRM Level of Service standards for all key processors
• Consistency between demand forecasts, processor sizing, and terminal GFA
• Validate terminal planning configurations through simulation models

Traffic Forecast Translation & Peak Analysis

• Translate traffic demand forecasts into terminal planning parameters
• Identify peak hour, busy hour, and design hour volumes for domestic and international operations
• Review and validate consultant-provided peak analysis assumptions
• Balance capacity provisions against CAPEX, OPEX, and land constraints
• Peak-hour definitions accepted by stakeholders without major rework
• Planning assumptions endorsed by finance and operations teams
• Optimized capacity solutions aligned with cost and land constraints

Responsibilities

Key Performance Indicators (KPIs)

• Act as GMRs technical representative for terminal planning consultants
• Review and validate capacity models, processor calculations, and LoS analysis
• Identify overdesign, under-capacity, or misalignment with forecasts
• Provide formal technical comments and recommendations
• 100% of consultant submissions reviewed within agreed timelines
• Reduced rework cycles on terminal planning submissions
• Early identification and mitigation of planning and capacity risks

Landside & Curbside Planning

• Review terminal curbside demand estimates and modal split assumptions
• Validate dwell times, curb lengths, and forecourt layouts
• Coordinate landside planning with traffic engineering and operations teams
• Curbside sizing aligned with peak demand and modal split targets
• No. of audits findings closed

Operational Integration & Compliance

• Integrate inputs from security, immigration, baggage, ORAT, and airport operations
• Ensure layouts support efficient staff movement, maintainability, and automation
• Ensure compliance with IATA ADRM, ICAO SARPs, and national regulatory requirements.
• Post-opening processor performance meets defined service targets
• Demonstrated reduction in long-term operating costs and complexity

EXTERNAL INTERACTIONS

• Terminal planning consultants, architects, engineers, regulators, airlines, and security and border control agencies

INTERNAL INTERACTIONS

• Airport operations, ORAT, security, landside and connectivity, engineering, finance, and project delivery teams

FINANCIAL DIMENSIONS

Terminal development CAPEX portfolios; lifecycle cost optimization across multiple airports

OTHER DIMENSIONS

• Multiple terminals and airports; cross-functional and multi-stakeholder coordination
• Preparing written reports and drawing deliverables for airport projects

EDUCATION QUALIFICATIONS

• Bachelor’s or Master’s degree in Architecture, Airport Planning, Engineering, Urban Planning, Transportation or related discipline

RELEVANT EXPERIENCE

7–15+ years of increasing responsibility in airport terminal planning or airport development experience

COMPETENCIES

• Passenger Flow Management (Proficient)
• Passenger facility Management (Proficient)
• Terminal Operations Processes (Proficient)
• Aviation Regulations and Standards (Proficient)
• Design Thinking and Knowledge of AI, ML Technologies (Proficient)
• Performance Monitoring and Reporting (Proficient)
• Crisis and Emergency Management (Proficient)
• Financial budgeting and Resource Planning (Practitioner)
• Stakeholder Management (Internal and External) (Proficient)
• Customer Service Excellence and Complaints Management(Proficient)