AGM- SCM Operations Delivery- Pune

Golden Opportunities; Maharashtra; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Golden Opportunities, Pune, invites applications for AGM- SCM Operations Delivery to lead global SCM delivery, drive performance, and ensure seamless operations across geographies.

The role requires 15–25 years in SCM leadership, strong sourcing, procurement, vendor master experience, and a track record of transforming processes, automations, and customer support, while mentoring large teams.

This is a work-from-office role with strategic impact in a reputed outsourcing/GBS environment in India.

Qualifications

• 15-25 years of experience in SCM delivery leadership and global account operations.
• Exposure to ERP systems with strong business English skills.
• Advanced analytical skills with detail orientation and big-picture understanding.
• Strong communication and customer support skills.
• High-level understanding of end-to-end SCM value stream and delivery leadership across geographies.

Responsibilities

• Lead end-to-end SCM delivery for large global accounts across geographies.
• Manage cross-functional projects with significant Risk and complexity to achieve milestones.
• Ensure internal controls and identify gap fixes in coordination with the client.
• Drive automation and transformation for continuous process improvement.
• Coach and develop teams, foster high performance, and manage stakeholder expectations.
• Provide root cause analysis and preventive actions for escalations in the process.

Skills

Leadership

Communication

Analytical

Customer focus

Change management

Global delivery

Education

Bachelor’s degree / MBA

Job description

Job Title: AGM- SCM Operations Delivery

Locations: Pune

Work Model: Work from office

Candidate Expectation

• Total work experience of 15-25 years' within SCM domain delivery leader having managed operations for global accounts.
• Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Preferred candidate Industry

Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description

• 15-25 years of experience & Strong domain expertise in Sourcing and Procurement Operations and Vendor Master process
• Exposure to various ERP with full business English skills (verbal, reading, writing)
• Advanced analytical skills and the ability to get into the details, while also understanding the big picture.
• Strong Communication Skills & Customer Support Skills.
• High level understanding of the Supply Chain Management value stream with relevant experience in Management of end–to-end SCM process.
• As a SCM Customer Leader, Expert in Supply Chain Operations with experience in managing Delivery for larger teams across geographies
• Leads large cross-functional projects with significant risk and complexity to achieve milestones and objectives
• Anticipates internal/external business and regulatory/compliance issues; recommends transformation, product, process or service improvements
• Developed depth of expertise in own discipline and broad knowledge of other disciplines
• Challenges current services, technologies or products and recommends alternative solutions
• Increasing staff motivation and morale through effective performance appraisal and career development by training, coaching, providing feedback and integrating reward systems
• Strong exposure in creating a high-performance driven culture, employee engagement & customer
• centricity
• Providing root cause analysis and preventive action in case of escalations/errors occurring in the process
• Ensuring there is controller-ship in the process. Identifying control gaps and fixing them in coordination with the client.
• Drive automations and transformation for continuous improvement of process
• Coaching and motivating the team, optimally deploying for project requirements
• Flexible with Global work timings

Key skills

• SCM, Supply Chain Management, SCM delivery, Transformation, Supply Chain Operations
• Global Sourcing, Global Procurement, S2P