AGM - Project Manager - S&D Support

Vodafone Idea Limited; Maharashtra; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Vodafone Idea Limited is seeking a seasoned DevOps Lead for Customer Acquisition Apps, based in Pune IT Hub. Lead cross-functional teams, ensure timely delivery of SDR and POS related projects, and manage vendor partnerships across Agile/Waterfall lifecycles.

The role emphasizes zero-defect delivery, production rollouts, and post-production incident support, with senior-level accountability and strong DevOps expertise. Preference for integration with AI and cloud tools.

Qualifications

• 8+ years of experience in IT deliveries for BSS applications / Sales, Distributions and Retail Applications.
• Telecom BSS domain experience preferred.
• Experience leading IT deliveries involving API based integrations, digital integrations, legacy systems to open source or cloud-based transformations.
• Experience of working in multi-vendors/multi-stakeholder environment.
• Demonstrates a high level of accountability and goes the extra mile to meet deadlines.
• Experience in leading IT delivery teams either as direct reportees or extended IT partner teams.
• Knowledge and experience in AI, automation and cloud-based tools would be preferred.

Responsibilities

• Lead development, maintenance and delivery projects impacting Sales and Distribution (SDR) system applications / modules (preference for POS) and ensure delivery of business/IT capabilities in the portfolio.
• Coordinate and collaborate with multiple partners/vendors to arrive at an integrated project plan for project delivery including small and medium transformation programs and driving partners to deliver within agreed milestones, scope and with quality.
• Conduct regular project reviews, manage risks, work on issues resolution and manage stakeholders and related communication.
• Execute projects using various SDLC methodologies like Agile & Waterfall. Candidate should have knowledge of DevOps , release automation tools, code review, effort estimation, optimization etc .
• Critical element of the role is to ensure zero defect delivery and bridge gaps between various stakeholders. Role is accountable for closure of the project in stipulated time frames.
• Role involves engaging with business teams for requirement clarification, UAT signoff and overall delivery sign off.
• Role involves facilitating production rollouts and support post production incident resolution including L2 and L3 incidents.

Skills

DevOps

CI/CD

AI/Automation

Cloud platforms

API integration

Stakeholder management

Education

BE/BTech/MCA

Management IT/Systems

Tools

Docker

Jenkins

Kubernetes

Oracle

SQL

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

DevOps Lead – Customer Acquisition Apps

Job Level / Designation

M2 – Assistant General Manager (Development and Operations)

Function / Department

DevOps – Information Technology

Location

Pune – IT HUB – HJW

Job Purpose

• Leader: Drive development, maintenance and delivery projects impacting Sales and Distribution (SDR) system applications / modules (preference for POS) and ensure delivery of business/IT capabilities in the portfolio.
• Velocity: Role involves coordinating and collaborating with multiple partners/vendors to arrive at an integrated project plan for project delivery including small and medium transformation programs and driving partners to deliver within agreed milestones, scope and with quality.
• Vendor Governance: Conduct regular project reviews, manage risks, work on issues resolution and manage stakeholders and related communication.
• Role involves executing projects using various SDLC methodologies like Agile & Waterfall. Candidate should have knowledge of DevOps , release automation tools, code review, effort estimation, optimization etc .
• Quality: Critical element of the role is to ensure zero defect delivery and bridge gaps between various stakeholders. Role is accountable for closure of the project in stipulated time frames.
• Customer Engagement: Role involves engaging with business teams for requirement clarification, UAT signoff and overall delivery sign off.
• Candidate should facilitate production rollouts and support post production incident resolution including L2 and L3 incidents.

Key Result Areas/Accountabilities

• Sought out as a Sales, Distribution and Retail Systems IT SME - preference would be given for POS, Sales Incentive Management, Dedupe and SDR related application experience.
• Solution Review - Participation in solution and low-level design documents review for the projects to ensure that it’s aligned with the business requirements and review and optimize delivery efforts.
• Project Delivery – Delivery of projects in Waterfall/ Agile methodology. Liaising & managing partners to ensure delivery as per the agreed solution, project plan and milestones timelines.
• Project Management - Review project plan and approve development, build, testing approach, SIT/UAT execution and releases and ensure project gets delivered as per the agreed milestones.
• Post Deployment Support - Analysis, review and tracking of L2 and L3 MTTRs to ensure incidents are resolved within the agreed SLA.

Core Competencies, Knowledge, Experience

• 8+ years of experience in IT deliveries for BSS applications / Sales, Distributions and Retail Applications.
• Telecom BSS domain experience preferred.
• Experience in leading IT deliveries involving API based integrations, digital integrations, legacy systems to open source or cloud-based transformations.
• Experience of working in multi-vendors/multi-stakeholder challenging environment thus understanding diverse processes and approaches.
• Demonstrates a high level of accountability and goes the extra mile to meet deadlines.
• Experience in leading IT delivery teams either as direct reportees or extended IT partner teams.
• Strong grasping capability, communications ,interpersonal and negotiation skills.
• Knowledge and experience in AI, automation and cloud-based tools would be preferred.

Technical / Professional Qualifications

• BE/B-tech/MCA degree or Management degree in IT/Systems.
• Sound knowledge of Agile & DevOps tools such as Docker, Jenkins, Kubernetes.
• Project Management and Industry Certification like PMP, PRINCE2, CSM, Safe Agile, DevOps, ITIL etc.
• Certifications in AI, automation or cloud-based tools preferred.
• Development background in Java, Oracle, SQL or Open Source technologies would be preferred.

Vodafone Idea Limited

(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership