AGM - OSS & Tools

Vodafone Idea Limited; Maharashtra; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Vodafone Idea Limited seeks an AGM - OSS & Tools (Lead - Server Ops) in Pune to drive infrastructure operations across data centers, cloud, storage, backup, and databases. You will manage RHOCP, Kubernetes, Docker, and hybrid cloud environments with a focus on uptime and performance.

Ideal candidates have 5–12 years in infrastructure operations, strong automation skills, and ITIL-aligned experience. A demanding role in a telecom enterprise with leadership responsibility awaits.

Qualifications

• Bachelor's degree in a relevant engineering/IT discipline with strong infrastructure knowledge.
• 5–12 years in infrastructure operations, platform engineering, storage, DB, or cloud ops.
• 3–5 years of people management experience and telecom enterprise exposure.

Responsibilities

• Lead IT infrastructure operations across compute, storage, virtualization, databases, backup, and cloud.
• Drive ITIL-aligned incident, problem, change, and release management.
• Ensure high availability, performance, and operational stability of services.
• Oversee RHOCP, Kubernetes, Docker, and hybrid cloud platforms lifecycle and upgrades.
• Manage Oracle, PostgreSQL, MySQL, MSSQL and other databases for availability and security.

Skills

Data center ops

OpenShift

Kubernetes

Docker

Database administration

Storage technologies

Backup & recovery

ITIL processes

Automation (Python)

Scripting (Shell)

Education

Bachelor's Degree in Engineering/CS/IT/EC

Job description

Infrastructure Operations is responsible for ensuring the availability, reliability, security, and performance of Infrastructure platforms supporting business-critical applications and services. The role leads infrastructure operations across data center, cloud, storage, backup, database, virtualization, and container platforms while driving operational excellence, automation, governance, and continuous service improvement, collaborate with internal stakeholders and partners, and ensure adherence to SLA's, security standards, and regulatory requirements.

Role

AGM - OSS & Tools (Lead - Server Ops)

Job Level/ Designation

M2/AGM

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

• Infrastructure Operations is responsible for ensuring the availability, reliability, security, and performance of Infrastructure platforms supporting business-critical applications and services. The role leads infrastructure operations across data center, cloud, storage, backup, database, virtualization, and container platforms while driving operational excellence, automation, governance, and continuous service improvement, collaborate with internal stakeholders and partners, and ensure adherence to SLA's, security standards, and regulatory requirements.

Key Result Areas/Accountabilities

• Infrastructure Operations Management
• Lead and manage IT infrastructure operations across compute, storage, virtualization, database, backup, and cloud environments.
• Ensure high availability, performance, and operational stability of infrastructure services.
• Drive Incident, Problem, Change, and Release Management processes in line with ITIL framework.
• Review infrastructure health, risks, capacity, and service performance on a regular basis.
• Ensure timely resolution of critical incidents and minimize business impact.
• Develop and implement operational governance frameworks and standard operating procedures.
• Cloud Platform operation & Database Management
• Manage Red Hat OpenShift Container Platform (RHOCP), Kubernetes, Docker, and hybrid cloud infrastructure.
• Ensure platform lifecycle management, patching, upgrades, and technology refresh activities are executed successfully.
• Oversee operational management of Oracle, PostgreSQL, MySQL, MSSQL, and other enterprise database platforms.
• Ensure database availability, backup, performance optimization, security compliance.
• Storage, Backup, Disaster Recovery, Security & Risk Compliance
• Manage enterprise storage platforms including SAN, NAS, NFS, Object Storage, and Distributed Storage systems.
• Ensure backup success, data recoverability, and business continuity readiness with Vodafone Idea security policies and regulatory requirements.
• Lead Disaster Recovery planning, testing, and execution activities.
• Support internal and external audits and address compliance observation.

Core Competencies, Knowledge, Experience

• Technical Skills
• Enterprise Data Center Operations
• Oracle, PostgreSQL, MySQL, MSSQL Database Infrastructure
• Windows Server Administration
• Red Hat OpenShift Container Platform (RHOCP)
• Kubernetes, Docker & Virtualization techniques
• Enterprise Storage Technologies (SAN, NAS, NFS, Object Storage)
• Backup and Recovery Solutions
• Infrastructure Monitoring & Observability Platforms
• Scripting & Automation (Python, Shell, Ansible)
• Infrastructure Security & Compliance Management

Must Have Technical / Professional Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics & Telecommunications.
• Experience
• 5-12 years of experience in Infrastructure Operations, Platform Engineering, Storage, Database, or Cloud Operations.
• Minimum 3-5 years of people management experience.
• Experience in large-scale enterprise, telecom infrastructure, managing Partners & OEMs.
• Preferred Certifications
• RHCE (Red Hat Certified Engineer)
• Red Hat OpenShift Administration Certification
• CKA (Certified Kubernetes Administrator)
• ITIL Foundation / ITIL Managing Professional