AGM - Experience & Training

VodafoneZiggo; Pune District; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Vodafone Idea Limited, a leading Indian telecom operator, seeks a seasoned Training professional to manage and execute training across Postpaid channels, including retail and digital squads. The role focuses on delivering consistent training per corporate norms to new hires and staff, with emphasis on TNPS targets and program governance.

The incumbent will project-manage training initiatives, conduct refreshers, and support audits, contributing to budget adherence and cross-geography training

Formación

• Graduate or Diploma with training background.
• TTT certification and experience with training systems/tools.
• Total experience 5–7 years with 3–4 years in delivering training.

Responsabilidades

• Manage and execute Training operations for Cluster/Circle based Postpaid channels including Retail (COCO & FOFO), Outbound and Digital & Alliances teams.
• Deliver training as per corporate norms and framework to new joiners and existing staff within the verticals.
• Project manage and drive all Training related activities and allocate resources for verticals under preview.
• Conduct refreshers based on TNI and Quality & TNPS inputs.
• Facilitate rollouts for new campaigns and launches.
• Support audits and dip checks as required.
• Provide training support to C&C teams in various geographies.

Conocimientos

Retail operations

Excellent communication

Presentation skills

Planning & execution

Customer service mindset

Delivery skills

Educación

Graduate / Diploma

TTT – Certified

Training Certifications

Herramientas

LMS

KMS

Descripción del empleo

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Experience & Training – Team Member

Job Level/ Designation

M2

Function / Department

Postpaid | Experience & Training

Job Purpose

• The position is responsible to manage and execute Trainingoperations for Cluster/Circle based Postpaid channels includingRetail (COCO & FOFO), Outbound and Digital & Alliances teams.*
• This role owner will ensure to deliver consistent and effectivetraining as per the set corporate norms and defined framework andstructure to all new joiners and existing staff within the verticalsunder preview.
• Project manage and drive all Training related activities, specialprojects (Per guidance) along with resource utilization for verticalsunder preview
• Conduct refreshers based on TNI and Quality & TNPS inputs
• Facilitate briefings and rollouts for all new campaigns and launches
• Support in audits and dip checks as per requirement.

*will be responsible for providing training support to C&C teams too incertain geographies.

Key ResultAreas/Accountabilities

1. Training Delivery & Execution

• Track, Plan, manage and execute all relevant training deliveryoperations with respect to onboarding and overall people capabilityenhancement ( BAU induction, Remedial, Upskilling)
• Support in last mile Refresher training delivery (classroom or digital)learning rollouts and refreshers on time and in alignment tobusiness directives
• Deliver CXX and TNPS ( TNPS as per circle and set targets)
• Responsible for 30 day Quality (TNPS) , Training Throughput,support to align TNPS (ASAT) per targets
• Training Operational Excellence
• Facilitate TNI/ A and action and remediate corrective action plansbasis quality feedback/ TNPS
• Ensure on time and regular delivery of refreshers and knowledgeassessments for LOB’s under preview
• Monitor and track people processes, knowledge /skilling/assessingsystems from hiring to performance (across frontline lifecycle) forthe owned learner group in liaison will relevant internal teams
• Responsible for managing and executing Training budget andexpenses (As per corporate guidance)
• Compliance & Audits
• Periodic audits of Training delivery at stores
• Governance and deployment adherence on KMS and LMS usage.
• Hiring > Training > On Production adherence checks for seamlessadherence to Training norms/ policies and protocols

Core Competencies,Knowledge,Experience

• Excellent communication, presentation and delivery skills
• Retail operations and management (Must to have)
• Strong Planning and Execution Skills
• Customer sensitivity & Service mind-set
• Engage & Present ideas/thoughts and have influencing skills

Overall experience of 5 - 7 years with at least 3 to 4 years in deliveringtraining

Must have technical /professionalqualifications

Professional Qualifications

• Graduate / Diploma
• TTT – Certified
• Additional Training Certifications ( Good to have)
• Experience in working on Training systems/ tools / methodologies
• Experience in Telecom, Retail and Service Industry

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership