AGM- Area Retail Lead

Vodafone Idea Limited; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Vodafone Idea Limited, a leading Indian telecom provider, is seeking to strengthen its Retail division at Band M2 in Delhi. The role focuses on delivering exceptional customer experiences, driving revenue growth, reducing churn, and optimizing store productivity through strategic initiatives and channel engagement.

Ideal candidates will have a Bachelor's or MBA and 8–10 years of relevant experience, with strong analytical and problem-solving skills to support TNPS improvements and conversions

Qualifications

• Analytical thinking and problem-solving ability.
• Bachelor's or MBA with 8–10 years of experience.
• Strong stakeholder management and commercial acumen.

Responsibilities

• Drive Customer First agenda (focus on unmatched Customer Experience).
• Drive core business by winning in the market (focus on Revenue Metrics & Churn reduction).
• Leverage footprint leadership & Engaged Channels to deliver healthy, profitable stores (focus on cost and productivity).
• Deliver big bets for driving future growth (strategic thrust areas).

Skills

Analytical & Problem Solving

Education

Bachelor's/MBA with 8-10 years of experience

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Function / Department

Retail

Band

M2

Job Purpose

• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)

Key Result Areas/Accountabilities

• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business

Core Competencies, Knowledge, Experience

• Analytical & Problem Solving Skill
• Bachelors/MBA with 8-10 Years of experience

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership