AGM - Area Lead - Vi Stores

Vodafone Idea Limited; Sahibzada Ajit Singh Nagar; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Vodafone Idea Limited, a major telecom leader in India, seeks an AGM – Area Retail Lead to steer retail operations in Chandigarh. The role emphasizes customer first strategy, revenue growth, churn reduction, and profitable store performance across the zone.

The incumbent will drive TNPS improvements, coordinate with Circle teams, and oversee store conversions, customer journeys, and marketing initiatives to meet AOP targets. Advanced degree with 8-10 years exp is required.

Qualifications

• Strong analytical and problem solving capabilities.
• Experience in retail leadership with revenue and churn management.
• MBA/Bachelors with 8-10 years in relevant roles.

Responsibilities

• Drive Customer First agenda to improve customer experience.
• Grow core business by winning in the market with focus on revenue metrics and churn reduction.
• Lead footprint leadership and engaged channels to deliver healthy, profitable stores with focus on cost and productivity.
• Deliver strategic bets to drive future growth in key areas.
• Champion TNPS across the retail zone and drive insights with Circle teams.
• Improve conversions through initiatives like 4G SIM upgrades and verifications.
• Oversee customer journey and marketing campaigns aligned to AOP targets.
• Focus on acquisition and upsell as per zonal expansion plans to boost productivity.

Skills

Analytical & Problem Solving Skill

Education

Bachelor's/MBA

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

AGM – Area Retail Lead

Job Level/ Designation

M2

Function / Department

Retail

Location

Chandigarh

Hiring Manager

CLT

Job Purpose

• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)

Key Result Areas/Accountabilities

• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion planinterventions for enhancing productivitystore which will drive business

Core Competencies, Knowledge, Experience

• Analytical & Problem Solving Skill

Must Have Technical / Professional Qualifications

• Bachelors/MBA with 8-10 Years of experience.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership