AGM - National Strategic Accounts

Vodafone Idea Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vodafone Idea Limited in Bengaluru seeks a Client Manager to own the entire lifecycle of assigned Enterprise Accounts, ensure end-to-end operational excellence, and focus on incremental revenue growth across product lines.

You will engage with C-level stakeholders, lead cross-functional teams, monitor service delivery against SLA/MSA, manage collections and churn, and map opportunities across multi-level accounts.

Qualifications

• Experience handling strategic accounts and C-level engagement.
• Experience in complex change management in a matrix, fast-moving environment.
• Experience in multicultural environments with international/distributed teams.
• Strong communication and relationship management with a customer-centric approach.
• Ability to balance conflicts and lead in high-growth, high-uncertainty settings.

Responsibilities

• Bearer of relationship with Enterprise Customers, owning the full lifecycle.
• Drive incremental revenue growth across product lines and forecast accurately.
• Protect existing revenue, seed new products, and cross-sell / upsell.
• Coordinate with cross-functional teams for tariff offerings, orders, and issue resolution.
• Ensure service delivery aligns with SLA/MSA and support collections to reduce bad debts.
• Maintain detailed account dossiers and heat maps, and engage across levels.

Skills

Strategic Accounts

C-level Engagement

Relationship Management

Cross-functional Collaboration

Education

MBA

Engineering

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose:

• The Client Manager is responsible to understand the business and most important be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities:

• Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers.
• Responsible for the incremental revenue growth on all product lines.
• Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
• Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
• Facilitating Collections Team to ensure timely payments and reduction in bad debts
• Manages detailed Account Dossier, Accont plans , Heat Map and update periodically.
• Adhere and comply to all processes and systems of VIL & VIBS
• Collaborative aproach within the team and organisation
• Account Engagement and Account Mapping across multi levels /verticals
• End to end operational responsibility leading to CXX

Core Competencies, Knowledge, Experience:

• Experience in managing global and a track record of global accounts/ enterprise solution selling
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Experience in working in multi-cultural environment ability to manage an international and distributed team.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Learning

• To learn new products and services so as to be updated with the Customer needs and market trends
• Apply the learning in own Customer scenario

Must have technical/ professional qualifications:

• Experience handling Strategic Accounts and C-level engagement
• Education: MBA and Engineering background preferred
• 5+ years of experience
• Should have preferably worked with Telecom, Technology Companies

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership