AGBG Mid Market Operations Senior Analyst

Accenture in India; Bengaluru; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

Accenture in India is seeking a Level 7 Manager to lead and scale delivery of Google Cloud solutions for clients, with emphasis on Customer 360, Contact Center transformation, and CCAI offerings.

You will blend delivery governance and people leadership to shape roadmaps, ensure outcomes across design, build, and run, and manage senior client engagements.

Qualifications

• 12+ years in technology delivery or software engineering with people leadership
• Experience leading multiple concurrent client projects on Google Cloud

Responsibilities

• Lead multiple concurrent Google Cloud engagements with end-to-end ownership of scope, schedule, budget, risks, dependencies, and stakeholder reporting
• Own delivery governance for Customer 360 and Contact Center/CCAI programs from discovery and solutioning through production readiness
• Provide architectural and technical leadership across full-stack Google Cloud solutions, ensuring scalable, secure, and standards-aligned designs
• Govern modern cloud engineering practices including IaC, CI/CD pipelines, container platforms (GKE), and platform engineering standards
• Provide technical oversight for data, analytics, and AI solutions using BigQuery, Dataflow, Looker, Vertex AI, Gemini, and RAG, ensuring performance, cost, and responsible AI
• Provide technical leadership for GCP cloud/contact center solutions (integrations/APIs, data patterns, security, observability) for scale and compliance
• Oversee cloud security and SecOps architectures, including SIEM/SOAR integrations, enforcing security-by-design across applications and data platforms
• Own API and integration architecture standards (e.g., event-driven integrations, Apigee) to enable reusable and loosely coupled systems
• Lead architectural governance for application and infrastructure modernization initiatives, including cloud-native migrations and re-platforming
• Drive delivery quality through defined gates, secure SDLC practices, operational metrics, and continuous improvement
• Act as a trusted advisor to senior clients, leading workshops, managing trade-offs, and handling escalations to ensure outcomes
• Manage staffing, skills, utilization, and partners across engagements; lead hiring, onboarding, coaching, and performance management
• Partner with sales and account teams to shape solutions, strengthen win-to-deliver handoffs, and scale repeatable Google Cloud offerings and accelerators
• Design and build custom integrations for Google Workspace, using APIs and Google Apps Script to automate workflows and connect productivity tools with enterprise systems
• Unify customer data on Google Cloud and leverage BigQuery and Vertex AI to drive predictive audience segmentation and hyper-personalized marketing experiences across channels

Skills

Google Cloud Platform

People and Stakeholder Management

Agile Program Management

Client Relationship Management

Cloud Solution Architecture

Education

Bachelor’s in computer science, Engineering, or related field

Tools

Google Cloud certification

Job description

Location: Bengaluru / All over India

Job Title: Full Stack Engineer - Google Deployed Engineer (AGBG)

Management Level: 07-Manager

Must-have skills: Google Cloud Platform, People and Stakeholder Management, Agile Program Management, Client Relationship Management, Cloud Solution Architecture or Engineering

Good-to-have skills: Google Cloud certification(s)

Experience: min. 12 years in technology delivery and/or software engineering, including people leadership (team lead/manager) and leading multiple concurrent client projects/programs on Google Cloud.

• 5+ years architecting and leading GCP solution delivery
• Experience leading cross-functional teams (onshore/offshore) using Agile delivery practices; comfortable in client-facing delivery and stakeholder management.

Educational Qualification: Bachelor’s in computer science, Engineering, or related field

Job Summary

We are looking for a Level 7 Manager who can lead and scale delivery of Google Cloud solutions for clients, with a strong focus on Customer 360, Contact Center transformation, and CCAI-based offerings. This role blends delivery leadership (multiple concurrent projects, governance, quality) with people leadership (coaching, performance, team health) and strong client engagement to shape roadmaps and ensure outcomes across design, build, and run.

Roles & Responsibilities

• Lead multiple concurrent Google Cloud engagements with end‑to‑end ownership of scope, schedule, budget, risks, dependencies, and stakeholder reporting.
• Own delivery governance for Customer 360 and Contact Center/CCAI programs from discovery and solutioning through production readiness.
• Provide architectural and technical leadership across full‑stack Google Cloud solutions, ensuring scalable, secure, and standards‑aligned designs.
• Govern modern cloud engineering practices including IaC, CI/CD pipelines, container platforms (GKE), and platform engineering standards.
• Provide technical oversight for data, analytics, and AI solutions using BigQuery, Dataflow, Looker, Vertex AI, Gemini, and RAG, ensuring performance, cost, and responsible AI.
• Provide technical leadership for GCP cloud/contact center solutions (integrations/APIs, data patterns, security, observability) for scale and compliance.
• Oversee cloud security and SecOps architectures, including SIEM/SOAR integrations, enforcing security‑by‑design across applications and data platforms.
• Own API and integration architecture standards (e.g., event‑driven integrations, Apigee) to enable reusable and loosely coupled systems.
• Lead architectural governance for application and infrastructure modernization initiatives, including cloud‑native migrations and re‑platforming.
• Drive delivery quality through defined gates, secure SDLC practices, operational metrics, and continuous improvement.
• Act as a trusted advisor to senior clients, leading workshops, managing trade‑offs, and handling escalations to ensure outcomes.
• Manage staffing, skills, utilization, and partners across engagements; lead hiring, onboarding, coaching, and performance management.
• Partner with sales and account teams to shape solutions, strengthen win‑to‑deliver handoffs, and scale repeatable Google Cloud offerings and accelerators.
• Design and build custom integrations for Google Workspace, using APIs and Google Apps Script to automate workflows and connect productivity tools with enterprise systems.
• Unify customer data on Google Cloud and leverage BigQuery and Vertex AI to drive predictive audience segmentation and hyper‑personalized marketing experiences across channels.