AES Salesforce Omnistudio/ Vlocity – Associate

PwC; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

PwC India’s Acceleration Center in Hyderabad seeks an AES Salesforce Omnistudio/Vlocity Associate to support client work within Advisory, delivering managed service processes tied to Salesforce solutions, data review, enrichment, processing, and quality control.

You will focus on learning, contribute to project tasks, adapt to changing client needs, and build your skills while delivering dependable work in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• Proficiency in English (oral and written) required.

Responsibilities

• Supporting Salesforce OmniStudio and Vlocity service tasks across client support activities and managed delivery workflows.
• Processing customer data, reviewing records, and maintaining data quality across case and transaction handling activities.
• Configuring and updating Salesforce components to support workflow changes, user requests, and application enhancements.
• Monitoring service queues, triaging issues, and escalating complex items for timely resolution.
• Documenting procedures, process updates, and case outcomes to support consistent service delivery.
• Executing quality control checks on data, completed work items, and service outputs to validate accuracy and completeness.
• Assisting with issue investigation, complaint handling, and corrective actions across operational support processes.
• Collaborating with team members to track service levels, identify process gaps, and support continuous improvement efforts.

Skills

Salesforce OmniStudio

Vlocity

English communication

Education

Bachelor's degree

Tools

Salesforce OmniStudio

Vlocity

Job description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES Salesforce Omnistudio/ Vlocity Associate you will support client support work within our Advisory practice, helping deliver managed service processes tied to Salesforce solutions, data review, enrichment, processing, and quality control activities. As an Associate you will focus on learning, contributing to project tasks, adapting to changing client needs, and building your skills while delivering dependable work in a fast‑paced environment. In this role at PwC, you will apply a learning mindset, take ownership of assigned tasks, gather information from multiple sources, ask questions to check understanding, and contribute to the delivery of Salesforce OmniStudio and Vlocity work for clients.

Responsibilities

• Supporting Salesforce OmniStudio and Vlocity service tasks across client support activities and managed delivery workflows
• Processing customer data, reviewing records, and maintaining data quality across case and transaction handling activities
• Configuring and updating Salesforce components to support workflow changes, user requests, and application enhancements
• Monitoring service queues, triaging issues, and escalating complex items for timely resolution
• Documenting procedures, process updates, and case outcomes to support consistent service delivery
• Executing quality control checks on data, completed work items, and service outputs to validate accuracy and completeness
• Assisting with issue investigation, complaint handling, and corrective actions across operational support processes
• Collaborating with team members to track service levels, identify process gaps, and support continuous improvement efforts

What You Must Have

• At least a Bachelor’s degree
• Oral and written proficiency in English required

What Sets You Apart

• Learning Salesforce OmniStudio and Vlocity configuration concepts
• Applying active listening and clear idea‑sharing in teams
• Gathering information and analyzing patterns across client work
• Adapting quickly to varied clients, scopes, and priorities
• Taking ownership of development and delivering quality work
• Seeking feedback and building commercial awareness consistently

Travel Requirements

Not Specified

Job Posting End Date