AES Salesforce DevOps – Senior Associate

PwC; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

PwC in Hyderabad is seeking a Senior Associate to support Salesforce DevOps within our Managed Services practice. You will focus on application evolution, configuration, integrations, data optimization, and ongoing operational support while guiding junior team members and maintaining client relationships.

You will analyze complex situations, manage workstreams, monitor quality, and leverage your technical and business context to deliver reliable Salesforce support across deployments and

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of experience.
• Proficiency in English (spoken and written) required.

Responsibilities

• Manage Salesforce DevOps workstreams across the application lifecycle, release coordination and production support.
• Monitor deployments, code changes and configuration updates for stability and readiness.
• Review incidents, service requests and escalations; drive resolution via root cause analysis.
• Coordinate data review, enrichment and processing to support data accuracy and reporting.
• Implement quality control procedures and track metrics to identify gaps and recurring issues.
• Apply Salesforce tools, automation and managed service methods to improve delivery efficiency.
• Develop process documentation and service workflows to support scalable operations.
• Build client connections while translating business needs into Salesforce support actions.
• Interpret feedback and data trends to inform improvements.

Skills

English proficiency

Education

Bachelor’s degree

Tools

Salesforce

Job description

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an AES Salesforce DevOps Senior Associate you will support client‑facing managed services work within our Managed Services practice, focusing on Salesforce application evolution, configuration, integrations, data optimization, and operational support. As a Senior Associate you will analyze complex situations, manage assigned workstreams, build meaningful client connections, and guide junior team members while deepening your technical skills and business context. In this role at PwC, you will help resolve client questions, monitor quality controls, interpret feedback, and use critical thinking to deliver dependable support across Salesforce DevOps activities.

Responsibilities

• Managing Salesforce DevOps workstreams across application lifecycle activities, release coordination, and production support
• Monitoring deployments, code changes, and configuration updates to validate platform stability and operational readiness
• Reviewing incidents, service requests, and escalations, then driving resolution through root cause analysis and corrective actions
• Coordinating data review, enrichment, and processing activities to support customer data accuracy and reporting needs
• Implementing quality control procedures and tracking quality metrics to identify process gaps and recurring issues
• Applying Salesforce tools, digital automation, and managed service methods to improve delivery efficiency and consistency
• Developing process documentation and service management workflows that support scalable operations and knowledge transfer
• Building meaningful client connections while translating business needs into practical Salesforce support and optimization actions
• Interpreting feedback, data trends, and delivery outcomes to inform recommendations and continuous service improvements

What You Must Have

• At least a Bachelor’s degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Salesforce DevOps experience across managed service delivery engagements
• Experience supporting enterprise Salesforce configuration, integrations, and release activities
• Demonstrating critical thinking across complex client delivery workstreams
• Interpreting data to guide recommendations and delivery decisions
• Anticipating client and team needs in shifting project situations
• Mentoring junior team members while navigating ambiguity

Travel Requirements

Not Specified