Advisory Solution Consultant

ServiceNow, Inc.; Mumbai; Remote; INR 8,671,000 - 12,524,000; Full time

Job summary

ServiceNow is seeking a seasoned Solution Consultant to drive pre-sales activities and enable a client-facing sales team. You will apply AI-driven insights to tailor product solutions, demonstrate value, and guide customers through complex deployments.

You will partner with Sales, Product Management, and Professional Services to map customer needs to ServiceNow offerings, while traveling as needed to engage with strategic accounts and participate in events that showcase our capabilities.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Willingness to travel as necessary.
• Experience leveraging AI to improve workflows and decision making.

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team.
• Lead discovery workshops to identify customer challenges and demonstrate our solutions.
• Answer product feature and technical questions from customers, channel partners, and colleagues.
• Provide feedback to product management about enhancements that add value.
• Share best practices and reusable assets to improve team efficiency.
• Stay informed on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, and user groups.

Skills

AI integration

Solution consulting

Pre-sales

Territory management

Travel readiness

Tools

ServiceNow platform

Cloud software

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a member of ourSolutionConsulting team, you will have a major impact on our future success by supporting[Employee Experience, Customer Workflow, ITX]Solution Sales. You will guide revenue for one of ourproducts withthesupportand partnershipofSales,ProductManagement, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultantis a technical consultantwiththe advanced ability todevelop, position andprovideproduct-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expertof a client-facing sales team

• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

• Provide feedback to product management about product enhancements thatcanaddress customer needs and provide additional value

• Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years of pre-sales solution consultingor sales engineeringexperience

• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions

• Experience working collaboratively with product management, product marketing, partners,and professional services

• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

• Travel,as necessary

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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