Ads Operations Associate (Ads Business)

Navi; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Navi is seeking an enthusiastic professional to join our Ads team in Bengaluru in an operations/partner-management capacity. You will manage partner relationships, coordinate day-to-day partner operations, and help drive efficiency across teams.

You will own reporting, dashboards, and the onboarding of new ad partners on the Navi platform, working with finance, product, analytics, and marketing to ensure smooth delivery and results.

Qualifications

• 0-1 years of experience in operations or business roles.
• Proficiency in Excel and Google Sheets.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively with internal and external teams.

Responsibilities

• Account Management: Work with the business head to manage partner relationships and day-to-day operations for partners.
• Reporting: Share regular status updates, dashboards and trackers with business teams.
• Launch New Partners: Facilitate, set up, and provide operational support for new ad partners on the Navi platform.
• Program Management: Collaborate with internal teams (finance, product, analytics and marketing) to drive business operations for partners.
• Manage Escalations: Act as the L2 for all partner escalations and propose next steps.
• Process Management: Identify and resolve workflow inefficiencies with internal/external teams.

Skills

Problem solving

Attention to detail

Teamwork

Tools

Excel

Google Sheets

Job description

About the Role

The Ads team at Navi is responsible for delivering personalised and contextually relevant advertisements to customers within the app. By leveraging user insights and data-driven targeting, the team ensures ads feel like a natural and helpful part of the customer journey, ultimately driving both user satisfaction and incremental revenue for the business.

What We Expect From You

• Account Management: Work with the business head to manage partner relationships, and day to day operations for partners.
• Reporting: Share regular status updates, dashboards and trackers with business teams
• Launch New Partners: Facilitate, set up, and provide operational support for new ad partners, setting them up for success on the Navi platform.
• Program Management: Work with internal teams (inc finance, product, analytics and marketing) to help drive business operations for partners.
• Manage Escalations: Act as the L2 for all partner escalations. Flag delays or issues to the right stakeholders with suggested next steps or alternate plans.
• Process Management: Identify and resolve workflow inefficiencies in day to day business by working closely with internal/external teams.

Must Haves

• Experience: 0-1 years of experience in operations or business roles (consumer tech preferred).
• Tools: Proficiency in Excel and Google Sheets; basic familiarity with data concepts.
• Skills: Strong problem-solving skills and attention to detail.
• Teamwork: Ability to work effectively with internal and external teams.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech‑first solutions that work at scale, with a strong customer‑first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest‑growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high‑energy, talent‑driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.