Adobe Experience Manager

Grant Thornton; Kolkata District, Hyderabad, Bengaluru; Hybrid; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Group Health Insurance

Hybrid work model

Maternity/Paternity leave

Relocation benefits

Certification reimbursements

Meal cards

Wellness programs

Job summary

Grant Thornton India LLP is seeking a senior delivery and people manager responsible for 247 production support, stability, and operational excellence of Adobe Experience Manager (AEM) and Adobe Experience Cloud platforms. Owns L2/L3 support, incident response, release coordination, and service quality for GTs digital and GTM platforms.

You will lead L2/L3 engineers, manage production stability, incident and change processes, coordinate deployments, and partner with Marketing, GTM, Digital,

Qualifications

• Senior delivery and people management experience.
• 247 production support ownership and operational excellence for AEM and Adobe Cloud platforms.
• Experience with ITIL-based incident, problem, and change management.

Responsibilities

• Lead L2/L3 engineers for AEM and Cloud components.
• Own production stability for AEM Author/Publish/Dispatcher and integrations.
• Drive incident, problem, and change management for Adobe platforms.
• Lead major incident management, RCA, and post-incident reviews.
• Coordinate AEM deployments, patches, upgrades, and hotfixes.
• Ensure SLA, availability, performance, and security compliance.
• Manage shift coverage and on-call rotations.
• Partner with Marketing, GTM, Digital, Security, and Infrastructure teams.
• Identify and implement automation and monitoring improvements.

Skills

AEM

AEM Author/Publish

Adobe Experience Cloud

ITIL Incident Mgmt

Linux Administration

JVM Support

Log Analysis

Performance Troubleshooting

Stakeholder Management

Executive Communication

Tools

Splunk

Dynatrace

New Relic

Jenkins

Git

CDN

Job description

Summary

Senior delivery and people manager responsible for 247 production support, stability, and operational excellence of Adobe Experience Manager (AEM) and Adobe Experience Cloud platforms. Owns L2/L3 support, incident response, release coordination, and service quality for GTs digital and GTM platforms.

Responsibilities

• Lead and manage L2/L3 engineers supporting Adobe Experience Manager (AEM) and Adobe Experience Cloud components

• Own production stability for AEM Author, Publish, Dispatcher, and integrations

• Drive incident, problem, and change management for Adobe platforms (ITIL aligned)

• Lead major incident management, root cause analysis, and postincident reviews

• Coordinate AEM deployments, patches, upgrades, and hotfixes with engineering teams

• Ensure SLA, availability, performance, and security compliance

• Manage shift coverage (1st / 2nd / 3rd shift) and oncall rotations

• Partner with Marketing, GTM, Digital, Security, and Infrastructure teams

• Identify and implement automation and monitoring improvements

Skills

Adobe Experience Manager (AEM) strong production support and operations experience

Experience supporting AEM Author, Publish, Dispatcher architectures

Understanding of Adobe Experience Cloud components (Assets, Analytics, Target ops level)

ITIL-based incident, problem, and change management

Web application architecture fundamentals (HTTP, caching, CDN, load balancing)

Linux server administration and JVM-based application support

Log analysis, performance troubleshooting, and capacity planning

Stakeholder management and executive communication

Nice to Have

Experience with AEM as a Cloud Service

CI/CD pipelines for AEM (Cloud Manager, Jenkins, Git)

Dispatcher configuration and CDN integration

Front-end fundamentals (HTML, CSS, JavaScript)

Monitoring tools for AEM (Splunk, Dynatrace, New Relic)

Automation using scripts or AEM operational tooling

Grant Thornton INDUS (Full-Time Employee) Benefits:

• Insurance: Group Health, Accidental, and Term Life Insurance for employees (and dependents as applicable).

• Wellness: Employee Assistance Program, Corporate Health Plans, Gym (Bangalore), Wellness Webinars, Health months.

• Work-Life Balance: Hybrid work model, flexible work options for returning mothers.

• Parental Support: Maternity/Paternity leave, daycare facilities, flexible work arrangements.

• Mobility: Secondment opportunities, relocation benefits, internal job postings.

• Retirement: Provident Fund, Gratuity, Leave Encashment, National Pension Scheme.

• Additional Benefits: Womens security (night transport), home office setup allowance, certification reimbursements, meal cards, appreciation holidays, service awards.

• Learning: Multi-channel In-house learning platform, LinkedIn Learning, certification programs.