Adobe Customer Journey Analytics Professional - CJA

Golden Opportunities; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Golden Opportunities in Chennai, India seeks a skilled Digital Analytics Specialist with 4+ years of experience in Adobe CJA, Adobe Analytics, and AEP. You will design XDM schemas, manage data connections, and build dashboards to drive business insights.

Proficiency in JavaScript and HTML, plus strong stakeholder communication, are essential. The role focuses on cross-channel data integration, customer journey mapping, and reporting enhancements within the Adobe Experience Platform.

Qualifications

• Bachelor's degree required.
• 4+ years of experience in digital analytics.
• Experience with Adobe CJA Workspace and AEP.
• Strong cross-channel data integration and analysis skills.
• Proficiency in JavaScript and HTML.

Responsibilities

• Analyze cross-channel customer data with Adobe CJA to provide actionable insights.
• Create and optimize interactive dashboards and visualizations.
• Develop customer journey maps across touchpoints.
• Identify pain points and opportunities in the customer lifecycle.
• Integrate data sources within Adobe Experience Platform (AEP).
• Configure schemas, datasets, and connections in AEP.
• Perform deep-dive analytics with Adobe Analytics for performance metrics.
• Collaborate with marketing, product, and data science teams; present findings to stakeholders.

Skills

Adobe CJA

Adobe Analytics

Adobe Experience Platform

XDM schema design

Data ingestion

Dashboards

JavaScript

HTML

Tag management

Cross-channel data

Education

Bachelor's degree

Tools

Adobe CJA Workspace

Adobe Launch

Job description

Skills

XDM schema design, data ingestion (batch & streaming), and Profile Store setup,Adobe Cloud, AEP

Specific Remarks

Bachelor s Degree regular mandatory

Detailed Job Description

• 4+ years ofexperience in digital analytics, with a focus on Adobe CJA, Adobe Analytics,and AEP
• Strong expertisein cross-channel data integration and analysis
• Experience withcreating reports, dashboards, and visualizations in Adobe CJA Workspace
• Proficient inusing Adobe Experience Platform to manage customer profiles and dataconnections
• Solidunderstanding of JavaScript, HTML, and tag management tools (e.g., AdobeLaunch)
• Analyticalmindset with strong problem-solving skills and attention to detail
• Excellentcommunication skills, with the ability to translate data insights into businessstrategies

Key Responsibilities:

• Data Analysis & Insights:Utilize Adobe CJA to analyze cross-channelcustomer data and provide actionable insights
• Create and optimize interactive dashboards andvisualizations to communicate customer journey trends and KPIs
• Customer Journey Mapping:Develop comprehensive customer journey maps tounderstand behavior across touchpoints
• Identify pain points, opportunities, and keymoments in the customer lifecycle
• Adobe Experience Platform (AEP):Integrate and manage data sources within AEPto ensure seamless data flow for CJA
• Configure schemas, datasets, and connectionsin AEP for effective customer data management
• Adobe Analytics Expertise:Perform deep-dive analysis using AdobeAnalytics for digital performance and user engagement metrics
• Collaborate with teams to implement taggingand tracking strategies for accurate data collection
• Stakeholder Collaboration:Work closely with marketing, product, and datascience teams to align analytics efforts with business goals
• Present findings and recommendations to bothtechnical and non-technical stakeholders

Optimization & Personalization:Support personalization efforts by analysingaudience segments and content performance

Recommend strategies to improve campaignperformance and customer engagement