Admissions & Patient Services Executive

Maharishi Ayurveda Hospital; Delhi; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Exposure to government health schemes

Job summary

Maharishi Ayurveda Hospital in Delhi is seeking an Admissions & Patient Services Executive to manage patient admissions, counselling, lead conversion, and patient relationship management. You will liaison with doctors and internal teams to ensure a smooth journey from enquiry to discharge.

The role emphasizes strong communication, counselling skills, and understanding of hospital operations, with exposure to CGHS, insurance panels, and government schemes as an added advantage.

Qualifications

• Bachelor’s degree or diploma in any discipline; hospital administration preferred.
• Certification in Hospital Administration or Medical Insurance adds value.
• 1–3 years of related experience in hospital admissions, patient services or related roles.

Responsibilities

• Handle admission enquiries from walk-ins, calls, website leads, CRM, referrals, camps, and marketing activities.
• Counsel patients regarding treatment options, Panchkarma programs, room categories, duration of stay, outcomes, and facilities.
• Guide patients through admission procedures and required documents.
• Coordinate with doctors and clinical teams to understand patient requirements and recommend programs.
• Maintain accurate records, ensure HIS/HMS data entry, and prepare reports on admissions and occupancy.

Skills

Communication skills

Counselling

Customer service

Multitasking

Data entry

Education

Graduate degree

Hospital Administration Certification

Tools

CRM software

HIS/HMS

Job description

Job Description – Admissions & Patient Services Executive

Position: Admissions & Patient Services Executive

Employment Type: Full-Time

About Maharishi Ayurveda Hospital

Maharishi Ayurveda Hospital is a leading Ayurvedic healthcare institution committed to delivering authentic Ayurveda treatments and holistic patient care. We combine traditional Ayurveda wisdom with modern healthcare practices to provide exceptional treatment experiences while maintaining the highest standards of patient service.

Job Summary

Maharishi Ayurveda Hospital is seeking a dynamic, patient-focused, and result-oriented Admissions & Patient Services Executive to manage patient admissions, counselling, lead conversion, and patient relationship management. The role requires handling prospective patient enquiries, guiding patients through treatment and admission processes, coordinating with doctors and internal teams, and ensuring a seamless patient journey from enquiry to discharge.

The ideal candidate should possess strong communication and counselling skills, a good understanding of hospital operations, and the ability to convert admission enquiries into confirmed admissions. Experience in healthcare admissions, patient services, insurance coordination, government health panels, or hospital business development will be an added advantage.

Key ResponsibilitiesAdmissions & Patient Counselling

• Handle all admission enquiries received through walk-ins, phone calls, website leads, CRM, referrals, camps, and marketing activities.
• Counsel patients and attendants regarding treatment options, Panchkarma programs, room categories, duration of stay, expected outcomes, and hospital facilities.
• Guide patients through admission procedures and required documentation.
• Coordinate with doctors and clinical teams to understand patient requirements and recommend appropriate treatment programs.
• Ensure smooth admission, room allocation, and discharge processes.

Lead Management & Conversion

• Manage and track all admission-related leads through the CRM system.
• Conduct timely follow-ups with prospective patients and attendants.
• Convert enquiries into confirmed admissions through effective counselling and relationship building.
• Maintain lead conversion records and admission pipelines.
• Work towards monthly admission and occupancy targets set by management.
• Support business growth through improved admission conversion rates and patient retention.

Government Panels & Insurance Support

• Assist patients covered under CGHS, ECHS, Delhi University, GAIL, PSU panels, insurance providers, and other healthcare schemes.
• Coordinate required documentation, approvals, and patient support related to panel and insurance cases.
• Maintain records and ensure compliance with applicable processes and documentation requirements.

Documentation & Reporting

• Maintain accurate patient records, admission files, and CRM data.
• Ensure timely data entry in Hospital Information Systems (HIS/HMS).
• Prepare daily, weekly, and monthly reports related to admissions, leads, conversions, occupancy, and patient services.
• Maintain confidentiality and compliance with hospital policies.

Required Qualifications

• Graduate in any discipline (Hospital Administration or Healthcare Management preferred).
• Certification in Hospital Administration or Medical Insurance will be an added advantage.

Experience

• Minimum 1-3 years of experience as a TPA Executive, Admission Executive, or Patient Relations Executive in a reputed hospital.
• Candiddates having experience in handling Government Health Panels such as CGHS, Delhi University (DU), other government/corporate empanelment's and similar other Hospital work experience are preferred.

Desired Candidate Profile

• Professional, well-groomed, and presentable.
• Soft-spoken with excellent patient handling and customer service skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with excellent documentation skills.
• Ability to work under pressure and manage multiple admissions simultaneously.
• High level of integrity, confidentiality, and professionalism.
• Team player with a proactive and solution-oriented approach.

Why Join Maharishi Ayurveda Hospital?

• Opportunity to work with one of India's leading Ayurvedic healthcare institutions.
• Professional and collaborative work environment.
• Career growth and continuous learning opportunities.
• Exposure to government health schemes, corporate healthcare operations, and holistic patient care.
• Competitive salary with performance-based growth opportunities.