Admission Coordinator

SVKM's Narsee Monjee Institute of Management Studies (NMIMS); Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

SVKM's Narsee Monjee Institute of Management Studies (NMIMS) invites applications for an admissions coordinator to manage end-to-end UG/PG admission processes, verify documents, and coordinate assessments with sales and academic teams.

The role focuses on accuracy, policy compliance, stakeholder communication, and continuous improvement to ensure a smooth learner admissions experience during peak cycles.

Qualifications

• Strong attention to detail with accuracy in documentation and data management.
• Excellent verbal, written, and interpersonal communication skills.
• Student-centric approach with a commitment to delivering exceptional service throughout the admissions journey.
• High standards of integrity, professionalism, accountability, and organization.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Result-oriented mindset with ability to meet deadlines and admission-related targets.
• Strong multitasking and coordination skills to stay organized during peak admission cycles.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
• Good analytical and problem-solving skills to handle queries effectively.
• Self-motivated, proactive, adaptable, and collaborative with a willingness to learn.

Responsibilities

• Review and evaluate applications for UG/PG programs; verify documents and determine eligibility.
• Serve as the link between Learning Centres and the Central Admissions Team to resolve issues.
• Act as primary contact for applicants and Learning Centres; provide program information and updates.
• Process requests related to validity extensions, centre changes, and student records updates.
• Maintain up-to-date applicant and admission records; prepare periodic admission reports.
• Ensure all admission activities comply with policies, standards, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency and transparency.

Skills

Attention to detail

Communication skills

Customer service

Organization & multitasking

Problem solving

MS Office / CRM proficiency

Education

Graduate in any discipline

Tools

CRM systems

Microsoft Office Suite

Job description

Job Purpose

This incumbent is responsible for managing the end-to-end admission process for NCDOE’s UG and PG programs. This includes verifying student documents, coordinating application assessments, and ensuring accuracy and compliance with admission guidelines. The role also involves close coordination with the sales and academic teams to facilitate a smooth and efficient admission experience for prospective learners.

Job Description

This incumbent is responsible for managing the end-to-end admission process for NCDOE’s UG and PG programs. This includes verifying student documents, coordinating application assessments, and ensuring accuracy and compliance with admission guidelines. The role also involves close coordination with the sales and academic teams to facilitate a smooth and efficient admission experience for prospective learners.

Key Responsibilities

• Application Review & Eligibility Assessment: Review and evaluate applications for UG/PG programs, verify submitted documents, and determine applicant eligibility in line with defined admission criteria and guidelines.
• Admissions Coordination: Serve as the key link between Learning Centres (LCs) and the Central Admissions Team to address admission-related concerns and ensure a smooth, efficient admission process.
• Applicant Communication & Support: Act as the primary contact for applicants and LCs, providing accurate information on programs and policies, responding to queries received through the Student Support Centre, and keeping applicants informed on their admission status.
• Administrative Processing: Handle requests related to validity extensions, program or centre changes, and student record updates in coordination with relevant departments to maintain data accuracy.
• Data Management & Reporting: Maintain up-to-date applicant and admission records, and prepare periodic reports on admission trends, enrollment statistics, and applicant demographics.
• Policy Compliance & Governance: Ensure all admission activities comply with institutional policies, quality standards, and regulatory requirements.
• Continuous Improvement: Identify and implement process improvements, and stay informed about best practices and policy changes to enhance efficiency, transparency, and the overall applicant experience.

Internal Stakeholders

• Learning Centers
• Students
• Business Functions
• Vendors

External Stakeholders

• Learning Centers
• Students
• Business Functions
• Vendors

Dimensions

This is individual contributor role.

Requirements- Skills & Competencies

• Strong attention to detail with a high degree of accuracy in documentation and data management.
• Excellent verbal, written, and interpersonal communication skills.
• Student-centric approach with a commitment to delivering exceptional service and support throughout the admissions journey.
• High standards of integrity, professionalism, accountability, and organizational ability.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities with minimal supervision.
• Result-oriented mindset with the ability to meet deadlines and admission-related targets.
• Strong multitasking and coordination skills, with the ability to remain organized during peak admission cycles.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM systems etc.
• Good analytical and problem-solving skills with the ability to handle queries and resolve issues effectively.
• Self-motivated, proactive, adaptable, and collaborative, with a positive attitude and eagerness to learn.

Requirements- Education & work experience

• Graduate in any discipline from a recognized university.
• 3–5 years of relevant experience in admissions coordination, academic administration, or general administration, preferably in the education sector, with hands‑on experience in managing admission-related processes and operational activities.
• Familiarity with admission procedures, educational systems, student lifecycle management, and applicable regulatory requirements will be an added advantage.