ADMINISTRATOR L3(CONTRACT)

Wipro Technologies; Pune District; On-site; INR 949,000 - 1,283,000; Full time

Job summary

Wipro Limited in Pune, India is seeking an experienced Windows Imaging Engineer responsible for enterprise desktop lifecycle management, OS deployment, image management, endpoint provisioning, and automation. You will support multiple endpoint management technologies including SCCM/MECM, Microsoft Intune, and Windows Autopilot.

The role focuses on building gold images, configuring task sequences, driver packages, and automation through PowerShell, with emphasis on troubleshooting OS deployment

Qualifications

• SCCM/MECM OSD experience with Windows 10/11 imaging.
• Proficient in designing and managing task sequences.
• Experience with image lifecycle management and driver packages.
• PowerShell scripting for deployment automation and image customization.
• Hands-on with Windows Autopilot and Microsoft Intune.
• Endpoint provisioning, troubleshooting and policy configuration.

Responsibilities

• Design, maintain and troubleshoot Windows 10/11 imaging solutions.
• Build and manage gold images for enterprise endpoints.
• Create, modify and maintain SCCM Task Sequences.
• Manage driver packages and hardware model onboarding.
• Support OS refresh and migration projects.
• Manage device deployment using SCCM MECM, PDQ SmartDeploy, Microsoft Intune, Windows Autopilot.
• Configure endpoint policies and deployment standards.
• Create and update enterprise images; validate image quality.
• Automate deployment with PowerShell and scripting; coordinate with packaging teams.
• Troubleshoot PXE, boundary groups, content distribution, CMG and cloud deployments.

Skills

SCCM / MECM OSD

Windows Imaging

Task Sequence Design

Distribution Points Management

Driver Management

PowerShell Scripting

Windows Autopilot

Microsoft Intune

Endpoint Troubleshooting

Tools

PDQ SmartDeploy

PDQ Connect

Patch My PC

WSUS

CMG

Azure AD / Entra ID

MDT

Ivanti / LANDesk exposure

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

location : Pune

Rate : 100K/M

Job Summary

We are seeking an experienced Windows Imaging Engineer responsible for enterprise desktop lifecycle management, OS deployment, image management, endpoint provisioning, and automation. The candidate will support multiple endpoint management technologies including SCCM, PDQ SmartDeploy, Microsoft Intune, and Windows Autopilot.

Key Responsibilities

Operating System Deployment

• Design, maintain and troubleshoot Windows 10/11 imaging solutions.
• Build and manage gold images for enterprise endpoints.
• Create, modify and maintain SCCM Task Sequences.
• Manage driver packages and hardware model onboarding.
• Support OS refresh and migration projects.

Endpoint Management

• Manage device deployment using:
• SCCM (MECM)
• PDQ SmartDeploy
• PDQ Connect
• Microsoft Intune
• Windows Autopilot
• Configure endpoint policies and deployment standards.

Image Lifecycle Management

• Create and update enterprise images.
• Validate image quality prior to production rollout.
• Support quarterly image refresh cycles.
• Manage image testing and deployment governance.

Application Integration

• Integrate applications into deployment task sequences.
• Package applications using PowerShell, MSI and EXE installers.
• Coordinate with Application Packaging teams.

Infrastructure Support

• Manage Distribution Points.
• Support Boundary Groups and Content Distribution.
• Troubleshoot PXE boot issues.
• Support CMG and cloud-based endpoint deployments.
• Work with certificate-based deployment infrastructure.

Automation & Scripting

• PowerShell scripting.
• Deployment automation.
• Image customization automation.
• Driver automation and BIOS update processes.

Troubleshooting

• Task Sequence failures.
• Driver injection issues.
• OS deployment failures.
• PXE and boot media issues.
• Windows 11 upgrade and migration problems.
• Endpoint provisioning issues.

Required Skills

Mandatory

• SCCM / MECM OSD
• Windows 10 & Windows 11 Imaging
• Task Sequence Design
• Distribution Points Management
• Driver Management
• PowerShell Scripting
• Windows Autopilot
• Microsoft Intune
• Endpoint Troubleshooting

Preferred

• PDQ SmartDeploy
• PDQ Connect
• Patch My PC
• WSUS
• CMG
• Azure AD / Entra ID
• MDT (knowledge only)
• Ivanti / LANDesk exposure

Soft Skills

• KT and Documentation creation
• Process Improvement
• Incident and Problem Management

Areas of responsibility

• Triaging and resolution of tickets: \"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.\"
• Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.
• Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
• SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
• Change request execution: \"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.\"
• Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes.
• Incident Analysis: \"Analyse nature of incidents to support root cause analysis and related service improvement plans.\"
• Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.

Mandatory Skills: Desktop Imaging.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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