ADMINISTRATOR L2

Wipro; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

Wipro in Ahmedabad, India, is seeking a proactive IT support professional to assist in triage and documentation of priority incidents, and to support resolution of software and hardware service requests while ensuring SLA adherence.

You will triage, log, monitor and escalate incidents as per procedures, log change requests, and help maintain timelines across the incident lifecycle. 1–3 years of hands-on experience is expected.

Qualifications

• Mandatory: Windows Server Admin.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) and following defined SLA.
• Track and assist in resolution of software/hardware/network service requests within defined timelines.
• Monitor SLA timelines for entire lifecycle and escalate delays or potential breaches.
• Assist in creation of change requests based on incident types raised and resolved.

Skills

Windows Server Admin

Job description

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Job description

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

• Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Mandatory Skills: Windows Server Admin.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.