ADMINISTRATOR L1

Wipro Ltd.; Ernakulam; On-site; INR 240,000 - 400,000; Full time

Job summary

Wipro Limited in Kochi, Kerala, is seeking an Administrator Level 1 to join the IT service desk. You will assist team members by documenting incidents, tracing ticket status, and ensuring timely resolutions in line with procedures.

Your responsibilities include triaging standard incident tickets (P5 and P4), monitoring alerts, and reporting SLA adherence across the ticket lifecycle, with a focus on EMM Intune for endpoint management.

Qualifications

• Triaging and resolution of standard incident tickets (P5 and P4) with documentation.
• Monitor alerts and SLA timelines for the entire lifecycle of standard incidents.

Responsibilities

• Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Job description

Job Title

ADMINISTRATOR L1

Location

City: Kochi

State/Province: Kerala

Posting Start Date

11/8/26

Employer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO)

Company Profile

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts.

Areas of Responsibility

• Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills

• EMM Intune

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Equal Opportunity Statement

Wipro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.