ADMINISTRATOR L2

Wipro; Goa; On-site; INR 300,000 - 500,000; Full time

Job summary

Wipro is seeking an Administrator L2 in Goa to assist in triage and documentation of priority incidents, supporting resolution of software and hardware service requests, and ensuring SLA adherence. The role involves triaging tickets, logging requests, and escalating delays when required within defined processes.

Qualified candidates have 1–3 years of experience in quality management and IT service operations, with strong documentation skills and the ability to work collaboratively across teams.

Qualifications

• Minimum 1–3 years of experience in IT service/support or related fields.
• Strong knowledge of quality management processes and documentation.
• Experience with incident triage and SLA adherence is preferred.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Track and assist in resolution of software/hardware/network service requests within defined timelines.
• Monitor SLA timelines across ticket lifecycles and escalate delays as needed.
• Assist in creation of change requests based on incident tickets raised and resolved.

Skills

Quality Management

Job description

Job Title

ADMINISTRATOR L2

Location

City: Goa
State/Province: Goa

Posting Start Date

11/4/26

Company Overview

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of Responsibility

• Triaging and resolution of tickets - Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service requests - Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring - Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution - Assist in creation of change requests based on types of incident tickets which are raised and resolved.

Mandatory Skills

• Quality Management
• Experience: 1-3 Years

Company Culture

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Accessibility & Accommodation

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Contact & Guidance

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