Ad Operations Manager (8-10 Years)

Omnicom Global Solutions; Chennai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Omnicom Global Solutions in Chennai is seeking an experienced Manager - Ad Operations to lead end-to-end digital campaigns for global brands. You will own setup, QA, trafficking, delivery on CM360, Innovid, and Adform, ensuring quality and timely execution across markets.

You will mentor junior team members, drive process improvements, and collaborate with account managers, clients, and cross-functional teams to optimize performance and deliver strong business impact.

Qualifications

• 8-10 years of hands-on ad operations experience across digital channels.
• 5+ years in project/people management with stakeholder management.
• Expert-level proficiency in ad-serving and ad verification platforms.
• Ability to diagnose and resolve complex ad-serving, tagging, and tracking issues with strong analytical skills.
• Excellent communication to coordinate with internal teams, onshore partners, and clients.
• Strong Excel/data interpretation and QA process experience.

Responsibilities

• Manage end-to-end digital campaign setup, QA, trafficking, and delivery.
• Resolve tracking, tagging, or delivery issues to ensure quality.
• Collaborate with account managers, clients, and internal teams for smooth execution.
• Drive operational efficiency through process improvements, automation, and workflow optimization.
• Act as a subject matter expert on ad-serving platforms and verification tools.
• Use campaign data and reporting tools to review performance and support optimization.
• Mentor junior Ad Operations team members and support training.
• Keep up with ad-tech updates and platform capabilities.
• Plan workloads to meet SLA and optimize resource use.
• Provide feedback and guidance to develop team skills.
• Escalation point for complex issues and help resolve challenges.

Skills

CM360 campaigns

Ad trafficking

Troubleshooting

Billing

Reporting

Campaign setup

Campaign optimization

Pixel tagging

Floodlight tagging

Sizmek

Prisma

Ad verification platforms

Tools

Innovid

Adform

Job description

Experience: 8 to 10 years

Skills: CM360 - End to End campaign knowledge, Ad trafficking, Troubleshooting, Billing, Reporting, Campaign setup & optimization on CM 360, Understanding of pixel & floodlight tagging, Sizmek, Prisma etc

About Omnicom Global Solutions

Omnicom Global Solutions (OGS) is Omnicom's integrated solutions engine, bringing together a global talent community and connected capabilities to build adaptive, future-ready solutions.

As an integral part of Omnicom, the world's leading marketing and sales company, OGS helps agencies and clients navigate what's next through expertise spanning Media, Data & Analytics, Technology, Creative, Strategy & Insights, MarTech, Commerce, Healthcare, and Business Support Solutions.

With over 8,000 professionals across India, the Philippines, and Colombia, and a growing global footprint, OGS combines deep domain expertise with scaled delivery to drive innovation, accelerate growth, and create meaningful business impact.

At OGS, the future is tested, built, and scaled every day for some of the world's most ambitious agencies, brands, and clients.

Let's build what's next.

Role Overview:

This exciting role of Manager - Ad Operations requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts.

• Managing end-to-end digital campaign setup, QA, trafficking, and delivery across ad-serving platforms such as CM360, Innovid, and Adform.
• Ensure campaigns meet quality standards and resolve tracking, tagging, or delivery issues when required.
• Work closely with account managers, clients, and internal teams to support smooth campaign execution across markets.
• Ability to drive operational efficiency through process improvements, automation, and workflow optimization.
• Act as a subject matter expert on ad-serving platforms, verification tools, and campaign management processes.
• Use campaign data and reporting tools to review performance and support optimization opportunities.
• Manage and mentor junior Ad Operations team members, supporting their training and day-to-day work.
• Keep up with ad-tech updates and new platform capabilities to improve campaign delivery and efficiency.
• Plan and allocate workloads across the team to ensure campaigns are adhering the SLA and resources are used effectively.
• Provide regular feedback and performance guidance to help team members develop their technical and operational skills.
• Act as an escalation point for complex campaign or platform issues, supporting the team in resolving operational challenges.

Required Qualifications

• 8-10 years of hands-on ad operations experience spanning campaign setup, trafficking, QA, reporting and optimization across digital channels.
• 5+ Years for Project/People management exp., along with stakeholder management experience
• Expert-level proficiency in ad-serving and ad verification platforms.
• Ability to diagnose and resolve complex ad-serving, tagging, and tracking issues with strong analytical and root-cause problem-solving capability.
• Excellent communication skills to coordinate effectively with internal teams, onshore partners, and support critical client-related conversations.
• Strong command of Excel/data interpretation and comfort working within structured workflows and quality assurance processes.

Preferred Qualifications

• Experience in identifying and implementing process improvements to enhance efficiency and effectiveness.
• Strong analytical skills and logical reasoning to manage daily deliverables
• Excellent written, verbal communication and presentation skills
• Comfortable working in rotational shifts