#ACN GN - SONG - Service - Salesforce Platforms - Manager

Accenture in India; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Accenture in India is seeking a Salesforce Business Analyst/Functional Consultant at Manager level. You will design, build, and implement Salesforce-based strategies across sales, service, and marketing to improve business performance.

Expect collaboration with clients, requirement analysis, and solution development. The role requires 8–12 years of experience and an MBA from a tier 1 institute, with the Salesforce CRM Platform as a must-have skill and SAP CRM/Microsoft Dynamics 365 as desirable

Qualifications

• 8–12 years of experience in Salesforce/CRM consulting or related roles.
• MBA from a tier 1 institute is required.
• Strong understanding of Salesforce CRM Platform and business processes.

Responsibilities

• Design and implement Salesforce-based solutions to enhance customer service, sales, and marketing.
• Act as trusted advisor on Salesforce strategy, architecture, and implementation.
• Lead pre-sales activities including client presentations, demos, and RFP responses to win new business.
• Develop business cases and value propositions for Salesforce solutions aligned with client goals.
• Provide governance, risk management, and stakeholder alignment throughout projects.
• Mentor team members and ensure high-quality deliverables and outcomes.
• Develop reusable assets in the customer service space and stay abreast of industry trends.
• Collaborate with clients to analyze requirements and design tailored solutions.

Skills

Salesforce CRM Platform

Education

MBA from tier 1 institute

Tools

SAP CRM

Microsoft Dynamics 365

Job description

Job Title: Salesforce Business Analyst/Functional Consultant - Manager - S&C GN Management Level: 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Salesforce CRM Platform

Good to have skills: SAP CRM, Microsoft Dynamics 365

Experience: 8 to 12 Years of experience is required

Educational Qualification: MBA from a tier 1 institute

Job Summary: Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. You will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM Platform. Your typical day will involve working with clients, analyzing business requirements, and developing solutions to meet those requirements.

Roles & Responsibilities:

• Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.
• Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.
• Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.
• Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.
• Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.
• Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.
• Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.
• Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
• Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.