#ACN GN - SONG - Service - Salesforce Platforms - Manager

8140 ASOL - Gurugram Non STPI Company; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture is seeking a Salesforce Business Analyst/Functional Consultant - Manager to join GN SONG advisory team. You will design, build, and implement Salesforce-based solutions across sales, service, and marketing to accelerate business change.

You will work with clients to analyze requirements, craft strategies, and deliver value-driven outcomes using Salesforce CRM Platform. Responsibilities include leading customer service enhancements on Salesforce, guiding architecture and implementation,

Qualifications

• 8 to 12 years of experience in consulting roles.
• Strong Salesforce expertise across CRM platforms.
• Experience in client management and solution delivery.

Responsibilities

• Spearhead design and enhancement of customer service on Salesforce, ensuring they align with client objectives.
• Serve as trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture and implementation.
• Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.
• Lead pre-sales activities including client presentations, solution demonstrations and responding to RFPs, to secure new business opportunities.
• Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.
• Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.
• Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.
• Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
• Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.

Skills

Salesforce CRM Platform

Education

MBA from a tier 1 institute

Tools

SAP CRM

Microsoft Dynamics 365

Job description

Job Title

Salesforce Business Analyst/Functional Consultant - Manager - S&C GN

Management Level

07 - Manager

Location

• Delhi
• Gurgaon
• Mumbai
• Bangalore
• Chennai
• Pune
• Hyderabad

Must have skills

• Salesforce CRM Platform

Good to have skills

• SAP CRM
• Microsoft Dynamics 365

Experience

8 to 12 Years of experience is required

Educational Qualification

MBA from a tier 1 institute

Job Summary

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. You will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM Platform. Your typical day will involve working with clients, analyzing business requirements, and developing solutions to meet those requirements.

Roles & Responsibilities

• Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.
• Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture and implementation.
• Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.
• Lead pre-sales activities including client presentations, solution demonstrations and responding to RFPs, to secure new business opportunities.
• Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the client's sector.
• Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.
• Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight.
• Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
• Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.

Professional & Technical Skills

• Proven track record in consulting roles, with strong skills in client management, strategic planning and solution delivery.
• Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions.
• Proven ability to develop strong business cases and value propositions for Salesforce solutions.
• Strong background in pre-sales, including the ability to craft and present compelling value propositions.
• Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs.

Additional Information

Certification in one or more of the Salesforce solution areas: Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc. At least delivered 1-2 CRM transformation programs. Exceptional communication, problem-solving, and leadership abilities required. Must have worked on Proposals and contributed to business development work.

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