#ACN GN - SONG - Commerce - Retail - Manager

8140 ASOL - Gurugram Non STPI Company; Gurugram District; On-site; INR 8,000,000 - 12,000,000; Full time

Job summary

Accenture is seeking a Retail Commerce Senior Manager to lead strategic engagements across store and digital channels. You will shape transformations, define roadmaps, and guide multi-disciplinary teams to deliver scalable retail solutions.

You will work with C-level stakeholders, drive business development, and identify AI-led opportunities to improve customer experience, conversion, and operational efficiency in a global retail practice.

Qualifications

• Experience in strategy consulting, business transformation and leading large programs for global clients in retail.
• Deep understanding of retail processes including merchandising, pricing, promotions, omnichannel and store operations.
• Ability to translate strategy into actionable programs and operating models.
• Experience working with senior stakeholders and C-level executives to drive alignment and decisions.

Responsibilities

• Lead end-to-end retail growth and transformation programs across store and digital channels.
• Manage client projects spanning customer experience, e-commerce, omnichannel, pricing, promotions, and operating model changes.
• Drive workstreams on business process design, requirements translation, and solutioning for core retail functions.
• Advise senior client stakeholders and executives on retail best practices and market trends.
• Lead development of assets, reusable solutions, and proposals to strengthen retail offerings.
• Contribute to business development by identifying opportunities and shaping propositions.

Skills

Strategy consulting

Business transformation

Retail value chain

Stakeholder management

Executive-level advisory

Business development

Team leadership

AI in retail

Education

MBA or equivalent degree

Job description

#ACN I&P GN - SONG - Commerce - Retail Commerce - Manager Job Title – Retail Commerce - Manager

Management Level: 07- Manager
Location: Mumbai, Bangalore, Gurugram, Hyderabad, Chennai, Pune

The Practice – A Brief Sketch

Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their commerce, marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Commerce, Sales and Service. These services help our clients become living businesses by optimizing their retail commerce strategy, thereby driving revenue enhancement, customer satisfaction, cost optimization and impacting business metrics in a positive manner.

Job summary

As a Retail Commerce Senior Manager, you will lead strategic retail commerce engagements for clients. The role requires a strong blend of domain expertise, consulting leadership, retail value chain understanding, stakeholder management, and business development capabilities to shape and deliver scalable, future-ready retail commerce solutions.

Roles and responsibilities

• Lead end-to-end retail growth and transformation programs, including strategy definition, capability assessment, process transformation, capability roadmap development, and implementation planning aligned with client business objectives across store and digital channels.
• Manage client projects spanning customer experience, e-commerce, omnichannel, pricing, promotions, assortment, and operating model transformation initiatives.
• Drive workstreams spanning business process design, requirements translation, and solutioning for core retail functions.
• Act as a trusted advisor to senior client stakeholders and C-level executives, providing expert guidance on retail commerce best practices, industry trends, store and omnichannel platform capabilities, and operating model evolution.
• Lead the development of assets, business cases, reusable solutions, accelerators, thought leadership, and industry points of view that strengthen the retail offering and support market differentiation.
• Contribute to business development and GTM activities by identifying new opportunities, shaping propositions, developing proposals, and owning solution narratives for retail engagements.
• Identify, prioritize, and scale high-value AI-led/agentic opportunities across retail commerce to enhance business performance, customer outcomes, and operational effectiveness.

Professional & Technical Skills

• Hands-on experience in strategy consulting, business transformation, and leading transformation programs for global clients across retail (grocery, apparel sectors).
• Strong understanding of retail business processes, including merchandising, assortment planning, pricing, promotions, store operations, inventory management, order management, fulfillment, customer service, and omnichannel capabilities.
• Ability to evaluate commerce platforms and technology solutions based on business needs, customer experience priorities, scalability, integration requirements, and long-term value.
• Translate business strategy into actionable transformation programs and operating models.
• Experience working with senior stakeholders and C-level executives to drive alignment, secure buy-in, manage expectations, and support executive decision-making.
• Proven business development experience, including opportunity identification, solution shaping, proposal development, and end-to-end ownership of client engagements.
• Team leadership and people development skills to build, motivate, and guide diverse teams across consulting, functional, technical, and delivery capabilities.
• Practical understanding of AI-led retail commerce use cases to improve customer experience, conversion, operational efficiency, and decision-making.

Additional information

13+ years of progressive industry and/or consulting experience in retail, commerce, consumer packaged goods, or related sectors. MBA from a Tier 1 institute preferred; MBA or equivalent degree in Business, Strategy, Sales & Marketing. Demonstrated experience leading large-scale retail transformation engagements, including strategy, business process redesign, solution definition, and implementation support.

About Our Company | Accenture Experience

8+ Years Must have skills: Retail Commerce Strategy & Transformation, Industry and/or consulting experience and deep understanding in the end-to-end retail value chain. Experience in Retail industry (physical + digital) Good to have skills: Grocery, Apparel retail sector Educational Qualification: MBA or equivalent degree in Business, Strategy, Sales & Marketing.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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