#ACN GN - SONG - Sales - Retail - Manager

8140 ASOL - Gurugram Non STPI Company; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Accenture Song in India seeks a Senior Manager for Retail Commerce & Sales to lead strategic engagements across merchandise, supply chain and store operations for global retail clients. You will shape operating models, drive omnichannel transformations, and work with leaders to deliver scalable, future-ready solutions.

The role requires strong domain expertise, leadership, and a track record of delivering large-scale retail transformations while building reusable assets and guiding business

Qualifications

• 13+ years of progressive retail or consulting experience.
• MBA from Tier 1 institute preferred; MBA or equivalent in Business, Strategy, Sales & Marketing preferred.
• Experience leading large-scale retail transformation initiatives.

Responsibilities

• Lead end-to-end retail growth and transformation programs, including strategy definition, capability assessment, process transformation, capability roadmap development, and implementation planning aligned with client business objectives across store and digital channels.
• Manage client projects spanning customer experience, e-commerce, omnichannel, pricing, promotions, assortment, and operating model transformation initiatives.
• Lead sales and commercial operating model design - coverage and channel models, account structures, spans and layers, and key governance forums (S&OP, JBP etc.)
• Advise on monetization of retail media networks and commercial income (supplier-funded media, promotional funding, rebates), including the operating model and governance to run them as a B2B revenue engine.
• Drive workstreams spanning business process design, requirements translation, and solutioning for core retail functions.
• Act as a trusted advisor to senior client stakeholders and C-level executives, providing expert guidance on retail commerce best practices, industry trends, store and omnichannel platform capabilities, and operating model evolution.
• Lead the development of assets, business cases, reusable solutions, accelerators, thought leadership, and industry points of view that strengthen the retail offering and support market differentiation.
• Contribute to business development and GTM activities by identifying new opportunities, shaping propositions, developing proposals, and owning solution narratives for retail engagements.
• Identify, prioritize, and scale high-value AI-led/agentic opportunities across retail commerce to enhance business performance, customer outcomes, and operational effectiveness.

Skills

Retail strategy

Transformation programs

Sales & merchandising

Stakeholder management

Analytics & SQL

Azure

APIs

C-level engagement

Education

MBA

Tools

SQL

APIs

Microsoft Azure

Job description

#ACN I&P GN - SONG - Commerce & Sales - Retail Commerce & Sales - Manager

Job Title – Retail Sales - Manager Management Level: 07- Manager Location: Mumbai, Bangalore, Gurugram, Hyderabad, Chennai, Pune

The Practice – A Brief Sketch

The Industry and Processes Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their commerce, marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing, Commerce, Sales, and Services. These services help our clients become living businesses by optimizing retail commerce strategy, thereby driving revenue enhancement, customer satisfaction, cost optimization and impacting business metrics in a positive manner.

Job summary

As a Retail Commerce & Sales Senior Manager, you will lead strategic Retail Commerce & Sales engagements and deliver strategic and operational consulting to global retail clients, focusing on merchandise, supply chain, and store operations across grocery, fashion, and general merchandise segments. The role requires a strong blend of domain expertise, consulting leadership, retail value chain understanding, sales and commercial transformation expertise, stakeholder management, and business development capabilities to shape and deliver scalable, future-ready Retail Commerce & Sales solutions.

Roles and responsibilities

• Lead end-to-end retail growth and transformation programs, including strategy definition, capability assessment, process transformation, capability roadmap development, and implementation planning aligned with client business objectives across store and digital channels.
• Manage client projects spanning customer experience, e-commerce, omnichannel, pricing, promotions, assortment, and operating model transformation initiatives.
• Lead sales and commercial operating model design - coverage and channel models, account structures, spans and layers, and key governance forums (S&OP, JBP etc.)
• Advise on monetization of retail media networks and commercial income (supplier-funded media, promotional funding, rebates), including the operating model and governance to run them as a B2B revenue engine.
• Drive workstreams spanning business process design, requirements translation, and solutioning for core retail functions.
• Act as a trusted advisor to senior client stakeholders and C-level executives, providing expert guidance on retail commerce best practices, industry trends, store and omnichannel platform capabilities, and operating model evolution.
• Lead the development of assets, business cases, reusable solutions, accelerators, thought leadership, and industry points of view that strengthen the retail offering and support market differentiation.
• Contribute to business development and GTM activities by identifying new opportunities, shaping propositions, developing proposals, and owning solution narratives for retail engagements.
• Identify, prioritize, and scale high-value AI-led/agentic opportunities across retail commerce to enhance business performance, customer outcomes, and operational effectiveness.

Professional & Technical Skills

• Hands-on experience in strategy consulting, business transformation, and leading transformation programs for global clients across retail (grocery, apparel sectors).
• Strong understanding of end-to-end retail business processes, including merchandising and assortment planning, supply chain and inventory management, demand planning and forecasting, replenishment, pricing and promotions, space planning, store operations, order management, fulfillment, customer service, and omnichannel capabilities.
• Hands-on functional experience in at least two core retail areas: merchandising, supply chain, pricing and promotions, demand planning and forecasting, replenishment, or space planning, with familiarity with Retail SaaS platforms supporting planning, merchandising, supply chain, and store operations.
• Technical expertise in SQL, database management, APIs, and Microsoft Azure, with the ability to apply these technologies in retail solution design and delivery.
• Strong grounding in retail pricing architecture and price image (KVIs, EDLP vs Hi-Lo), promotion optimization and markdown effectiveness, and range/mix planning.
• Ability to evaluate Commerce & Sales platforms and technology solutions based on business needs, customer experience priorities, scalability, integration requirements, and long-term value.
• Experience translating business strategy into actionable transformation programs and operating models.
• Experience working with senior stakeholders and C-level executives to drive alignment, secure buy-in, manage expectations, and support executive decision-making.
• Proven business development experience, including opportunity identification, solution shaping, proposal development, and end-to-end ownership of client engagements.
• Team leadership and people development skills to build, motivate, and guide diverse teams across consulting, functional, technical, and delivery capabilities.
• Practical understanding of AI-led Retail Commerce & Sales use cases to improve customer experience, conversion, operational efficiency, and decision-making.

Additional information

13+ years of progressive industry and/or consulting experience in retail, commerce, consumer packaged goods, or related sectors. MBA from a Tier 1 institute preferred; MBA or equivalent degree in Business, Strategy, Sales & Marketing. Demonstrated experience leading large-scale retail transformation engagements, including strategy, business process redesign, solution definition, and implementation support.

About Our Company | Accenture Experience: 8+ Years

Must have skills: Retail Commerce & Sales Strategy & Transformation; industry and/or consulting experience, with a deep understanding of the end‑to‑end retail value chain. Experience in Retail industry (physical + digital) Good to have skills: Experience in the grocery and apparel retail sectors. Educational Qualification: MBA or equivalent degree in Business, Strategy, Sales & Marketing.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture