#ACN GN - SONG - C&S - Salesforce Platforms - Consultant

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Accenture is seeking an experienced Salesforce Consultant to design, build, and implement Sales Cloud–led initiatives across multiple client sites in India. You will work with Sales Leadership, Business Teams, and IT to translate requirements into scalable Salesforce solutions, leveraging AI features such as Agentforce where applicable.

The role requires strong hands-on Sales Cloud experience, relevant SFDC certifications, and the ability to drive pre‑sales demos, estimations, and workshops

Qualifications

• MBA from a tier1 institute.
• 4–8 years of Salesforce CRM experience with hands-on Sales Cloud implementations.
• Strong communication and stakeholder management skills.

Responsibilities

• Design and implement Salesforce Sales Cloud initiatives to improve sales processes and revenue.
• Leverage Service Cloud where required to support post‑sales and customer engagement.
• Configure and customize Salesforce Sales Cloud to meet client requirements.
• Demonstrate industry best practices for sales transformation and revenue operations.
• Bridge business problems with technical solutions using declarative automation and AI features.
• Engage with Sales Leadership, Business Teams, and IT to translate requirements into actionable backlogs.

Skills

Salesforce Sales Cloud

Education

Salesforce Administrator certification

Sales Cloud Consultant certification

Tools

Sales Cloud configuration

AI capabilities (Agentforce)

Job description

Job Title

Job Title - GN - SONG - C&S - Salesforce Platforms - Consultant Management Level: 09/Consultant Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Sales Cloud Good to have skills: Salesforce Service Cloud, SFDC Certifications, Salesforce Agentforce / AI capabilities

Job Summary

You will work closely with our clients as consulting professionals who design, build, and implement Salesforce Sales Cloud‑led initiatives, supported by Service Cloud where required, to help enhance business performance, sales effectiveness, and customer engagement across the revenue lifecycle.

Roles & Responsibilities

• Business processes and Salesforce platform knowledge: In-depth knowledge of sales and revenue‑focused business processes including Lead‑to‑Opportunity, Opportunity Management, Forecasting, Quote‑to‑Cash, Account & Territory Management, and Sales Performance Management.
• Working knowledge of Service Cloud capabilities to support post‑sales and customer engagement scenarios.
• Strong experience in Salesforce Sales Cloud configuration and customization.
• Industry best practices: Expertise in how Salesforce Sales Cloud can drive sales transformation, pipeline visibility, seller productivity, and revenue growth using standard platform capabilities, automation, analytics, and AI‑driven features including Agentforce.
• Ability to position Service Cloud as an enabler where required.
• Bridge the gap between business problems and technical solutions: Ability to analyze complex sales and revenue challenges and design scalable Salesforce solutions by leveraging SalesCloud features, declarative automation, integrations, and AI capabilities to deliver measurable business outcomes.
• Understanding of business language: Ability to work with client stakeholders including Sales Leadership, Business Teams, and IT to shape end‑to‑end Salesforce solutions, translate business requirements into user stories, functional designs, and feature backlogs that can be executed by delivery teams.
• Assets, Solutions and POVs: Contribute towards building Salesforce SalesCloud‑centric assets, accelerators, solution templates, and industry POVs related to sales transformation, revenue operations, AI‑assisted selling, and Agentforce‑enabled sales use cases.
• Professional & Technical Skills: Demonstrated experience in consulting roles such as solution demonstrations, requirement gathering, functional design, and solution workshops within the Salesforce ecosystem, with strong focus on SalesCloud implementations, skills in managing stakeholder expectations and effectively addressing issues and risks to ensure successful Salesforce SalesCloud‑led projects.
• Apply strong Business Analysis skills with focus on analyzing and redesigning Sales processes to improve pipeline management, forecasting accuracy, seller productivity, and customer engagement.
• Limited but relevant exposure to Service processes is acceptable.
• Strong understanding of Salesforce SalesCloud features such as Leads, Opportunities, Forecasting, Sales Processes, Automation (Flows), Reports & Dashboards, CPQ exposure (where applicable), and AI capabilities including Agentforce for sales insights and recommendations.
• Working familiarity with Service Cloud features such as Case Management and basic Service workflows is preferred but not mandatory.
• Familiarity with specific industry requirements such as Financial Services, Healthcare/Life Sciences, Manufacturing, Consumer Goods, Energy & Utilities, etc., and the ability to apply this knowledge to SalesCloud‑driven Salesforce solutions.
• Familiarity with sales experience design, including customer and seller journey mapping, sales process optimization, and user research.
• Exposure to pre‑sales activities including solutioning, estimations, demos, and proposal support, with a strong willingness to develop further in this area.

Additional Information

MBA from a tier1 institute. 4–8 years of experience in Salesforce CRM platform domain with strong hands‑on experience in SalesCloud implementations and supporting ServiceCloud where required, including exposure to Industry Clouds such as Financial Services Cloud, Health Cloud, Consumer Goods Cloud, Life Sciences Cloud, Energy & Utilities Cloud, and Data Cloud. Working knowledge or implementation exposure to Salesforce AI capabilities including Einstein features and Agentforce, particularly for sales use cases, will be preferred. Implementation experience in Einstein Analytics / CRM Analytics will be preferred. Effective communication skills, strong analytical abilities, and problem‑solving skills are required. Must have strong business analysis, data analysis, Excel, and presentation skills. Required SFDC certifications: Salesforce Administrator (required) and SalesCloud Consultant (required). ServiceCloud Consultant certification is good to have. Desired at least one certification from Industry Clouds such as Financial Services Cloud, Health Cloud, Consumer Goods Cloud, Life Sciences Cloud, Energy & Utilities Cloud, or Data Cloud.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Our Company | Accenture About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in‑country teams to deliver cutting‑edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Experience and Educational Qualification

Experience: Minimum 4 - 8 years of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture

Wo rld. Explore your next step at Accenture