Accounts Receivable Operations Manager (Portuguese Language)

Oracle India Private Limited; Bengaluru; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Oracle India Private Limited in Bengaluru seeks a Manager – Accounts Receivable Operations (Portuguese) to lead end-to-end A/R services for Portuguese-language markets, ensuring timely, accurate invoicing, payments, reconciliation, and related activities.

You will manage a team of ~7–8, drive service performance, stakeholder relationships, and process improvements, while ensuring compliance with policies and high-quality customer experience.

Qualifications

• Portuguese-language capability appropriate for managing Portuguese-language A/R operations.
• Demonstrated ability to lead and manage an operational team, including workload allocation, coaching, feedback, performance management, and capability development.
• Strong Accounts Receivable operations knowledge.
• Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
• Ability to resolve complex A/R exceptions and escalations.
• Experience collaborating with cross-functional Finance and business stakeholders.
• Ability to support reconciliations and revenue-related operational activities.
• Experience identifying and driving process improvements.
• Ability to support system enhancements and business‑process changes.
• Strong stakeholder-management and communication capability.

Responsibilities

• A/R Service Delivery Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.
• Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
• Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.
• Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.
• Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.
• Operational Performance Establish clear priorities and allocate workloads across the team.
• Manage capacity and operational coverage.
• Monitor and manage: SLAs Quality Turnaround time Aging of operational queues
• Identify service-performance risks and coordinate corrective actions.
• Maintain reliable and customer-focused operational delivery.
• Exception & Escalation Management Resolve complex billing, payment, delivery, and reconciliation exceptions.
• Act as an escalation point for internal stakeholders and regional Finance teams.
• Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.
• Ensure escalations are appropriately investigated and driven toward resolution.
• People Leadership Lead and develop a team of approximately 7–8 employees.
• Set clear performance expectations.
• Provide coaching and ongoing feedback.
• Support employee development and capability building.
• Manage performance and workload.
• Promote knowledge sharing across the team.
• Train or coordinate training for system, process, and policy changes where required.
• Stakeholder Management Partner with Collections, Tax, OAL, Customer Service, regional Finance teams, and other relevant stakeholders.
• Develop and maintain productive relationships with key internal and local-country stakeholders.
• Act as a liaison across relevant revenue‑cycle organizations to ensure business requirements are understood and addressed.
• Work across organizational boundaries to improve the end‑to‑end customer experience.
• Process & System Improvement Identify opportunities to improve departmental processes and procedures.
• Propose and initiate business‑process improvements.
• Identify opportunities for system enhancements.
• Partner with relevant organizations to support implementation of system and process changes.
• Support adoption of approved improvements across the team.
• Contribute to sustained operational efficiency and service‑quality improvement.

Skills

Portuguese language capability

Team leadership

Accounts Receivable

SLAs management

Stakeholder management

Job description

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Manager(Portuguese) Manager — Accounts Receivable Operations | Portuguese

About the Team

The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities. The team’s operational scope includes: Invoice generation and manual invoicing Invoice delivery and digital presentment Credit and rebill processing Refunds Card payments Chargebacks Unbilled reconciliation A/R help-desk support Revenue-related processing and adjustments The Manager will lead a team of approximately 7–8 employees , with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

Job Summary

The Manager – Accounts Receivable Operations (Portuguese) leads end-to-end A/R service delivery for Portuguese-language markets. The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues. The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues. The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation.

Key Responsibilities

• A/R Service Delivery Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.


• Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.


• Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.


• Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.


• Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.


• Operational Performance Establish clear priorities and allocate workloads across the team.


• Manage capacity and operational coverage.


• Monitor and manage: SLAs Quality Turnaround time Aging of operational queues


• Identify service-performance risks and coordinate corrective actions.


• Maintain reliable and customer-focused operational delivery.


• Exception & Escalation Management Resolve complex billing, payment, delivery, and reconciliation exceptions.


• Act as an escalation point for internal stakeholders and regional Finance teams.


• Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.


• Ensure escalations are appropriately investigated and driven toward resolution.


• People Leadership Lead and develop a team of approximately 7–8 employees .


• Set clear performance expectations.


• Provide coaching and ongoing feedback.


• Support employee development and capability building.


• Manage performance and workload.


• Promote knowledge sharing across the team.


• Train or coordinate training for system, process, and policy changes where required.


• Stakeholder Management Partner with Collections, Tax, OAL, Customer Service, regional Finance teams , and other relevant stakeholders.


• Develop and maintain productive relationships with key internal and local-country stakeholders.


• Act as a liaison across relevant revenue‑cycle organizations to ensure business requirements are understood and addressed.


• Work across organizational boundaries to improve the end‑to‑end customer experience.


• Process & System Improvement Identify opportunities to improve departmental processes and procedures.


• Propose and initiate business‑process improvements.


• Identify opportunities for system enhancements.


• Partner with relevant organizations to support implementation of system and process changes.


• Support adoption of approved improvements across the team.


• Contribute to sustained operational efficiency and service‑quality improvement.

Mandatory Requirements

• Portuguese-language capability appropriate for managing Portuguese-language A/R operations.


• Demonstrated ability to lead and manage an operational team , including workload allocation, coaching, feedback, performance management, and capability development.


• Strong Accounts Receivable operations knowledge.


• Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging .


• Ability to resolve complex A/R exceptions and escalations.


• Experience collaborating with cross-functional Finance and business stakeholders.


• Ability to support reconciliations and revenue-related operational activities.


• Experience identifying and driving process improvements.


• Ability to support system enhancements and business‑process changes.


• Strong stakeholder‑management and communication capability.

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Experience Level Mid Level

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