Accounts Receivable Follow-Up Associate

R1 RCM, Inc.; Indore District; On-site; INR 250,000 - 400,000; Full time

Job summary

R1 RCM, Inc. is seeking an Accounts Receivable Follow-Up Associate to join our Indore, India team. This full-time, on-site role focuses on managing outstanding patient and payer accounts, reviewing AR reports, and pursuing denials or delays to ensure timely reimbursement.

The position emphasizes accurate posting, reconciliation of payments, and collaboration with internal teams while upholding payer regulations and internal policies.

Qualifications

• Strong analytical skills to review AR data and resolve payment issues.
• Knowledge of invoicing, billing workflows and basic accounting concepts.
• Excellent customer service and communication with payers and patients.

Responsibilities

• Review accounts receivable reports and investigate claim status.
• Follow up with payers or patients to resolve denials, underpayments, delays.
• Update account notes and document follow-up actions in billing system.
• Coordinate with internal teams to resolve billing issues and ensure timely reimbursement.
• Maintain compliance with company policies and payer regulations; meet productivity and quality targets.

Skills

Analytical Skills

Invoicing & Finance

Customer Service & Communication

MS Office

Healthcare billing systems

Healthcare revenue cycle operations

Education

Commerce/Finance/Bachelor’s degree

Tools

ERP systems

Billing software

Job description

Company Description

R1 RCM is a leader in healthcare revenue management, helping providers improve financial performance through an integrated, intelligent operating platform. The organization combines automation, AI, and specialized human expertise to strengthen every stage of the revenue cycle. With over 20 years of experience, R1 partners with more than 1,000 providers, including 95 of the top 100 U.S. health systems, and manages over 270 million payer transactions annually. This scale enables R1 to deliver deep operational insights and long-term value for healthcare organizations. Candidates joining R1 become part of a team focused on innovation, efficiency, and measurable impact in healthcare finance.

Role Description

The Accounts Receivable Follow-Up Associate is a full-time, on-site role based in Indore, responsible for managing and following up on outstanding patient and payer accounts. Day-to-day activities include reviewing accounts receivable reports, investigating claim status, and contacting payers or patients to resolve denials, underpayments, and delays. The associate will update account notes, document all follow-up actions in the billing system, and ensure accurate posting and reconciliation of payments. The role also involves coordinating with internal teams to resolve billing issues, maintaining compliance with company policies and payer regulations, and meeting productivity and quality targets. The associate will provide clear, professional communication with stakeholders to support timely reimbursement and a positive customer experience.

Qualifications

• Candidates should possess strong Analytical Skills to review AR data, identify trends, and resolve complex payment or denial issues.
• Candidates should possess knowledge of Invoicing and Finance to understand billing workflows, payment posting, and basic accounting principles.
• Candidates should possess solid Customer Service and Communication skills to interact effectively with payers, patients, and internal teams.
• Proficiency in MS Office and healthcare billing systems or ERP tools is beneficial.
• Prior experience in accounts receivable, medical billing, or healthcare revenue cycle operations is an advantage.
• Ability to work on-site in Indore, manage time effectively, and meet performance targets in a fast-paced environment.
• Diploma or bachelor’s degree in commerce, finance, business, or a related field is preferred.