Account Specialist

Check Point Software Technologies Ltd.; Bengaluru; Hybrid; INR 500,000 - 700,000; Full time

Job summary

Check Point Software Technologies Ltd. in Bengaluru, India, is seeking a Services/Support professional for a full-time role. You will assist customers, partners, and employees with issues, orders, and licensing, delivering fast, friendly, and accurate support via calls, emails, and web requests.

The role requires 3+ years of customer service experience, proficiency with Microsoft Office, and strong communication and multitasking skills. SAP and Salesforce experience is a plus.

Qualifications

• 3+ years of customer service experience, call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong communication skills, both spoken and written.

Responsibilities

• Support customers, partners, and employees with user center issues, orders, licensing, etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, VARs, and partners regarding Check Point product offerings and licensing.
• Thoroughly documenting all calls/emails in a ticketing system.
• Maintain a Customer Satisfaction Survey average of 9.1/10 or higher.

Skills

Communication skills

Detail-oriented

Multitasking

Microsoft Office

Tools

SAP

Salesforce

Job description

Services/Support | Full-time | Job ID: REF329S

Why Join Us?

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely

Key Responsibilities

Account Services is the frontline customer service team for Check Point. We can be reached by phone, chat, or web ticket. We handle issues involving all teams within the company and have a deep understanding of what each team does. We strive to always deliver the best experience possible while solving any all issues as quickly as we can.

Major Responsibilities

• Supportcustomer, partners, and employees with user center issues, orders, Licensing etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
• Thoroughly documenting all calls/emails in a ticketing system.
• Required to be customer focused and maintain aCustomer Satisfaction Surveyaverage of 9.1/10 or higher

Qualifications

• 3+ years customer service experience; call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
• Strong communication skills, both spoken and written.

Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.