Account Manager - Social Media

Zoca Cafe; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Zoca Cafe in Bengaluru is seeking an Account Manager for Social Media to manage client social accounts, act as the main contact, and drive growth.

You will coordinate a creative team, plan content, review posts, and ensure on-brand delivery across platforms. You will build trust with clients and keep them happy. If you bring 1–3 years of agency/startup experience and a client-first mindset, this role offers a collaborative environment in a vibrant market.

Qualifications

• 1–3 years of experience managing social media accounts for clients
• Strong understanding of Instagram, Facebook, and short-form video incl. reels
• Experience managing multiple client accounts and deadlines
• Excellent written and verbal communication skills, with confidence handling clients
• A good eye for creative quality and brand voice
• Comfort with analytics and turning data into clear recommendations
• Strong coordination skills and the ability to work with designers, editors, and writers
• A proactive, ownership driven mindset

Responsibilities

• Own the day-to-day relationship for an assigned portfolio of client accounts and act as their primary point of contact
• Onboard new clients, understand their business, audience, and brand voice, and set clear social media goals
• Run regular check ins and review calls with clients to share progress, gather feedback, and align on priorities
• Handle client queries, feedback, and escalations promptly and professionally
• Spot opportunities to expand the clients engagement with Zoca and flag risks before they turn into churn
• Plan monthly content calendars for each client across Instagram, Facebook, and other relevant platforms
• Brief and coordinate video editors, designers, and writers to produce posts, reels, and stories on time
• Review content for quality, brand fit, and accuracy, and manage client approvals before publishing
• Make sure posting is consistent and every clients account stays active and on brand
• Manage engagement on client accounts, including comments and messages where required
• Keep up with trends, formats, and platform updates and apply them to client content
• Track performance for each client, including reach, engagement, follower growth, and video performance
• Prepare clear, regular reports with insights and recommendations for improvement
• Test new content formats and strategies to improve results across the portfolio
• Work with the Product, Sales, and Customer Success teams to improve the client experience

Tools

Canva

CapCut

Meta Business Suite

Buffer

Hootsuite

Job description

Job Summary

We are looking for an Account Manager for Social Media to manage the social media accounts of our clients. You will be the main point of contact for a portfolio of local business clients, responsible for planning and delivering their social content, keeping them happy, and helping their accounts grow.

This role suits someone who combines strong social media skills with a client first mindset. You understand what works on social, you can coordinate a creative team to deliver it, and you can build the kind of trust that keeps clients with us for the long run.

Responsibilities

Client Account Management

• Own the day to day relationship for an assigned portfolio of client accounts and act as their primary point of contact
• Onboard new clients, understand their business, audience, and brand voice, and set clear social media goals
• Run regular check ins and review calls with clients to share progress, gather feedback, and align on priorities
• Handle client queries, feedback, and escalations promptly and professionally
• Spot opportunities to expand the clients engagement with Zoca and flag risks before they turn into churn

Social Media Delivery

• Plan monthly content calendars for each client across Instagram, Facebook, and other relevant platforms
• Brief and coordinate video editors, designers, and writers to produce posts, reels, and stories on time
• Review content for quality, brand fit, and accuracy, and manage client approvals before publishing
• Make sure posting is consistent and every clients account stays active and on brand
• Manage engagement on client accounts, including comments and messages where required
• Keep up with trends, formats, and platform updates and apply them to client content

Reporting & Growth

• Track performance for each client, including reach, engagement, follower growth, and video performance
• Prepare clear, regular reports with insights and recommendations for improvement
• Test new content formats and strategies to improve results across the portfolio
• Work with the Product, Sales, and Customer Success teams to improve the client experience

What Were Looking For

Must Have

• 1 - 3 years of experience managing social media accounts for clients, ideally in an agency, startup, or client facing role
• Strong understanding of Instagram, Facebook, and short form video, including reels
• Experience managing multiple client accounts and deadlines at the same time
• Excellent written and verbal communication skills, with confidence handling clients
• A good eye for creative quality and brand voice
• Comfort with analytics and turning data into clear recommendations
• Strong coordination skills and the ability to work with designers, editors, and writers
• A proactive, ownership driven mindset

Good to Have

• Experience working with local, beauty, wellness, or hospitality businesses
• Familiarity with tools such as Canva, CapCut, Meta Business Suite, Buffer, or Hootsuite
• Hands on experience creating or directing video content and reels
• Experience in a SaaS, tech, or startup environment

What Success Looks Like

• Clients receive consistent, high quality content delivered on schedule
• Measurable growth in reach, engagement, and followers across your client portfolio
• High client satisfaction and strong retention
• Smooth approvals and a clear, trusted working relationship with every client

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.