Account Manager - Creative Delivery & Operations

Rocketium; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Unlimited leave

Job summary

Rocketium is seeking an experienced Enterprise Account Manager to own and grow relationships within existing enterprise customers, driving value from AI Studio and expanding footprint across organizations.

You will build deep relationships with customer stakeholders, understand creative production workflows, and partner with internal teams to drive customer success, strengthening long-term partnerships and unlocking growth within existing accounts.

Qualifications

• 10–12 years of experience managing and growing brand accounts in marketing services or creative production environments.
• Experience with CPG brands or marketplace platforms in the US/EU region is preferred.
• Proven track record of renewals, upsells, and account expansion.
• Strong stakeholder management skills, including engaging senior leaders and navigating complex organisations.
• Commercial acumen to translate customer needs into business value and revenue opportunities.

Responsibilities

• Own customer relationships end-to-end across enterprise accounts.
• Manage day-to-day operating rhythm from intake to delivery, ensuring briefs are well defined and prioritized.
• Collaborate with delivery teams to track progress, unblock dependencies, and meet SLAs.
• Identify risks to timelines, quality or scope and drive timely resolutions.
• Monitor delivery performance and customer feedback to drive continuous improvements.
• Build trusted relationships with stakeholders across marketing, brand, commerce, and creative operations.
• Provide customer insights to internal teams to influence direction and future use cases.

Skills

Account management

Stakeholder management

Key account growth

Renewals & upsells

Job description

The Role

Own and grow Rocketium's enterprise customer relationships, ensuring customers realise value from AI Studio while identifying opportunities to expand our footprint within their organisations.

Build deep relationships with customer stakeholders, understand their creative production workflows and business priorities, and help them move more of their creative content production to AI-powered workflows. Partner with internal teams to drive customer success, strengthen long-term partnerships, and unlock growth within existing accounts.

The role is primarily focused on managing and growing existing accounts (75%), with the remaining focus on identifying new opportunities within those accounts (25%).

What youll do

Customer Relationships, Operations and Delivery (75%)

• Own customer relationships end-to-end, understanding business priorities, marketing objectives, creative workflows, and evolving needs.


• Own the day-to-day operational rhythm of assigned accounts, staying closely involved in incoming briefs from intake and prioritisation through execution, review, and final delivery.


• Ensure briefs are clearly defined, requirements and expectations are aligned, and work is prioritised appropriately across internal teams.


• Work closely with solutioning and delivery teams to track the progress of every brief, unblock dependencies, resolve escalations, and ensure commitments are met within agreed SLAs.


• Proactively identify risks to timelines, quality, or scope, communicate them to customers and internal stakeholders, and drive resolution rather than simply reporting on delivery metrics.


• Monitor delivery performance, turnaround times, quality, and customer feedback to identify operational gaps and continuously improve account execution.


• Build trusted relationships with stakeholders across marketing, brand, commerce, and creative operations, ensuring customer expectations remain aligned with delivery capabilities.


• Bring customer insights and feedback to internal teams to influence business direction, positioning, and future use cases.

Revenue Ownership Account Growth (25%)

• Own revenue targets for a portfolio of enterprise accounts, including renewals, upsells, cross-sells, and contract expansions.


• Develop account growth plans to identify opportunities across new use cases, teams, brands, geographies, and content categories.


• Map customer creative workflows and spending on agencies, freelancers, and traditional production to identify opportunities for AI Studio to replace or augment existing workflows.


• Lead commercial conversations and build business cases that connect Rocketium s offerings to customer priorities and measurable business outcomes.


• Build multi-threaded relationships with decision-makers and executive sponsors to unlock larger, long-term engagements.

Who you are

• 10-12 years of experience managing and growing brand accounts in marketing services, or creative production environments.


• Experience working with CPG brands or marketplace platforms in the US/EU region


• A track record of owning customer relationships and driving renewals, upsells, and account expansion.


• Strong stakeholder management skills, including the ability to engage senior business leaders and navigate complex customer organisations.


• Commercial acumen and the ability to connect customer needs with business value and revenue opportunities.


• A consultative approach to account management, with the ability to understand customer workflows, identify unmet needs, and recommend relevant solutions.


• Strong cross-functional collaboration skills, particularly when coordinating customer expectations with solutioning and delivery teams.

Note

Note: This is a hybrid position with a few days of work from office in a week.

Beyond the pay-cheque

• Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.