Account Manager, Baby

noon; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Noon is seeking an Account Manager to own the category from business development to growth, building and maintaining relationships and delivering an exceptional customer experience.

You will manage strategic partnerships, end-to-end category growth, inventory and content health, and analyze KPIs. Ecommerce experience is mandatory, SQL proficiency is required, and you must thrive in a fast-paced environment.

Qualifications

• SQL proficiency is required.
• Strong analytical and problem-solving abilities.
• Excellent communication and teamwork skills.

Responsibilities

• Develop and manage strategic relationships with key partners.
• End-to-end selection and category growth initiatives.
• Manage inventory and content health to ensure top customer experience.
• Ensure best-in-class customer experience through merchandising and content aligned with customer journey.
• Analyze KPIs and identify opportunities to maximize seller performance and efficiency.
• Conduct competitive analyses and benchmarking.
• Provide weekly reporting and updates to management on seller statuses.
• Own performance of the portfolio and run root cause analyses when store performance is weak.

Skills

SQL

Analytical skills

Problem solving

Communication

Teamwork

Job description

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Account Manager who can help us move even faster.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

The Account Manager will be an integral part of the Commercial team. They will own their category from the business development side to the growth side. They will be executing key strategic plans through building and maintaining relationships, exploring innovative ways to grow the category, and delivering an exceptional customer experience.

Responsibilities

• Develop and manage strategic relationships with key partners
• Responsible for end-to-end selection & category growth
• Manage inventory and content health
• Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the category
• Actively look at the commercial KPIs and explore collaborative opportunities to maximize seller performance and efficiency
• Competitive analysis and benchmarking
• Weekly reporting and key updates to management on seller statuses
• Become the main stakeholder in the performance of a portfolio
• Run root cause analyses to provide answers in the occasion of poor store performance

What you'll need:

• Experience in the on-demand services industry is preferred
• Experience in the ecommerce industry is mandatory
• Proficiency in SQL
• Strong problem solving, communication and team skills
• Excellent analytical skills and problem-solving capabilities
• Entrepreneurial and go getter spirit
• Ability to work in a fast-paced environment

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.