Account Manager

Sodexo; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthy Work-Life Balance

Leadership Development

Global Career Opportunities

Cross-Functional Collaboration

Inclusive Culture

Competitive Compensation

Health & Wellness Benefits

Job summary

Sodexo India is seeking an Account Manager in Chennai to oversee service delivery, client relationships and on-site operations, ensuring Sodexo standards and profitability.

You will manage menus, food quality, safety compliance, and cost controls while coordinating with the Operations Manager and on-site teams to sustain high client satisfaction.

This role emphasizes leadership, training, and proactive communication to maintain 100% client retention and continuous service improvement.

Qualifications

• Business acumen and P&L management experience.
• Strong financial and budgeting skills.
• Excellent written and verbal communication.

Responsibilities

• Ensure safety and hygiene policy at the site.
• Control quantity and quality of ingredients; train receiving staff.
• Maintain records of hygiene procedures, initiatives and incidents.
• Coordinate with HSE teams to implement policy.
• Report all QMHSE and H&FS incidents on time.
• Operational ownership of QMHSE and H&FS processes.
• Communicate potential on-site hazards to relevant departments.
• Manage on-site team including cooks, MPWs, stewards, cashiers, stores assistants.
• Maintain client communications and strive for 100% client retention.
• Wastage control and cost management through daily data analysis and planning.

Job description

Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.

Position Title: Account Manager

Reports To: Operations Manager

Location: Chennai

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation

Role Description

• Ensure that safety and hygiene policy is strictly followed at the site
• Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality.
• Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
• Responsible for co-ordination with HSE Teams to implement the policy and process
• Ensure that all incidents pertaining to QMHSE and H&FS are reported to the concerned teams on time
• Operational ownership of all the QMHSE and H&FS processes
• Timely communication of all possible on site hazards to the concerned department

Key Responsibilities

Operations

• Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
• Initiate development of new menus, upgrade old menus and special event menus
• Food Tasting before Services.
• Develop new ideas for promotions, festivals, and other special events
• Plan the pre-preparation area to ensure that the items are processed according to the recipes
• Consistently maintain standards of quality, cost, presentation, and flavour of foods Organic Growth and Profitability
• Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
• Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies.

Cash and Debtors Management

• Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
• Ensure that all the invoices are raised and delivered to the client as per Schedule

People Management and Training

• Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc.
• Ensure that all the HR processes and staff welfare activities are implemented and carried out

Job Description

Communication and Client Retention

• Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
• Ensure 100% client retention

Wastage Control and Cost Management

• Maintain a record of the daily leftovers; plan and prepare the production based on this data
• Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards

Legal Compliances

• Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained
• Systems Implementation and Process Management
• Ensure that all the systems and processes are implemented and followed as per the company policy
• Ensure that all the work processes are documented and displayed Procurement and Inventory Management
• Responsible for monitoring the daily raw material indent

Qualifications

• Business acumen
• Handling P&L
• Commitment to quality
• Strong financial and budgeting skills
• Sound written and verbal communication

Why Sodexo

• Healthy Work-Life Balance
• Leadership Development
• Global Career Opportunities
• Cross-Functional Collaboration
• Inclusive Culture
• Competitive Compensation
• Comprehensive Health & Wellness Benefits