Account Delivery Head

Weekday AI; New Delhi; On-site; INR 500,000 - 1,500,000; Full time

Job summary

Weekday AI's client seeks an experienced Senior Operations & Technology Leader to scale complex technology and IT service operations within a large, fast-paced organisation.

You will own P&L, budgets and transformation programs, lead 250+ staff across on-site and offshore teams, govern 24x7 delivery, and drive automation, AI adoption and data-driven performance management for measurable business value.

Qualifications

• Requires 8+ years leading large technology or IT services organizations.
• Proven record of guiding growth, transformation and operational change.
• Experience managing on-site and offshore teams delivering IT services 24x7.
• Strong understanding of ITSM, SDLC, engineering and product management practices.
• Experience implementing automation and AI to improve scale and outcomes.

Responsibilities

• Lead and scale technology and IT service operations across on-site and offshore teams.
• Develop and execute operational strategies aligned with growth objectives.
• Own and manage P&L, budgets, resource allocation, and costs.
• Drive transformation, process optimisation, and efficiency initiatives.
• Leverage data to monitor metrics and drive continuous improvements.
• Champion automation and AI adoption to enhance service delivery.
• Partner with executives on strategic initiatives and governance.
• Communicate impact and opportunities with measurable data to stakeholders.

Skills

Senior leadership

Operations management

IT service delivery

P&L ownership

Automation & AI

Data-driven performance

Stakeholder management

SDLC/ITSM

Team leadership

Strategic thinking

Job description

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 1500000 (ie INR 5-15 LPA)

Experience: 8+ yrs

Location: New Delhi

Job Type: Full-time

We are looking for an experiencedSenior Operations & Technology Leaderto lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role combinesoperational leadership, technology management, strategic transformation, P&L ownership, team leadership, automation, AI adoption, and data-driven performance management.

The ideal candidate will have a proven track record of leading large technology organisations through periods of growth and transformation while maintaining high standards of service quality, operational efficiency, and customer impact.

Key Responsibilities

• Lead and scale large, complextechnology and IT service operationsacross on-site and offshore teams.
• Develop and execute operational strategies aligned with organisational growth and transformation objectives.
• Lead technology organisations of250+ employees, including managers, technical teams, and support functions.
• Manage24x7 IT service delivery, ensuring reliability, service quality, operational continuity, and customer satisfaction.
• Own and manageP&L, budgets, resource allocation, operational costs, and financial performance.
• Drive organisational transformation, process optimisation, and operational excellence initiatives.
• Identify opportunities to improvequality, productivity, speed to impact, and cost efficiencyusing operational and business data.
• Establish and monitor meaningful operational metrics and dashboards to measure team performance, service quality, delivery effectiveness, and business value.
• Leverageautomation, AI, and emerging technologiesto improve scalability, productivity, service delivery, and operational outcomes.
• Analyse operational and business data to identify trends, risks, bottlenecks, and opportunities for improvement.
• Ensure technology teams follow strongITSM, SDLC, engineering, and product management practices.
• Partner with technology, engineering, product, business, and executive stakeholders on strategic initiatives.
• Clearly communicate the work delivered by technology teams, the value generated, key challenges, and improvement opportunities using measurable data.
• Build high-performing leadership teams and establish strong accountability, governance, and performance-management practices.
• Drive continuous improvement across processes, technology platforms, service delivery, and organisational capabilities.
• Represent technology and operations at executive-level forums and contribute to strategic business decisions.

What Makes You a Great Fit

• 8+ years of experiencemanaging large-scale technology, IT services, operations, or technology consulting organisations.
• Proven experience leadinglarge, complex organisations through growth, transformation, and operational change.
• Experience managingon-site and offshore teamsdelivering IT services in a 24x7 environment.
• Demonstrated experience leading organisations of250+ employees.
• Strong experience withP&L ownership, budgeting, resource planning, and commercial management.
• Strong understanding ofITSM, SDLC, technology operations, and product management best practices.
• Proven experience implementingautomation and AIto improve scale, productivity, quality, and operational outcomes.
• Strong data-driven mindset with the ability to analyse metrics, identify trends, and translate insights into business improvements.
• Ability to define and communicate meaningfuloperational and business metricsthat demonstrate team performance and value.
• Software engineering, technology consulting, or technical leadership background is preferred.
• Strong executive-level communication, stakeholder management, and presentation skills.
• Strategic thinker with strong business acumen and the ability to connect technology operations with organisational objectives.
• Strong leadership presence with the ability to influence senior stakeholders and lead large, diverse teams.
• Highly analytical, commercially minded, and focused on measurable operational outcomes.