Abuse Mitigation & Compliance Associate

Webhosting; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Webhosting is seeking a security-focused analyst to review dashboards and data to identify customers abusing our unmetered hosting policy. You will email clients about policy breaches and help them delete restricted files, working closely with product and technical teams to answer questions.

The role involves publishing monthly reports to stakeholders, creating and improving detection and mitigation processes, performing forensic analysis of malware and phishing incidents, and coordinating with

Responsibilities

• Review dashboards and data to identify customers violating the unmetered hosting policy by storing restricted files.
• Email clients to inform them of policy breaches and help them delete restricted files.
• Collaborate with product and technical teams to address customer queries.
• Publish monthly reports to stakeholders about cases handled and results.
• Create, maintain, and improve processes for detecting and mitigating abusive activity.
• Liaise with intelligence community, law enforcement, industry, and cyber-crime watchdogs for rapid data exchange and action.
• Perform forensic analysis of malware, spam, phishing and other abuse incidents to inform countermeasures with support and system admin teams.
• Monitor abusive activity within the client base and enforce Terms of Use.

Job description

What you’ll do & how you’ll make your mark.

• Review the dashboards and data provided by the technical and product teams to find customers taking advantage of our unmetered hosting policy by storing files that are prohibited by our acceptable usage policy.
• Email the clients to inform them of the policy breach and help them in deleting the restricted files.
• To address any queries the clients may have, you will be expected to work closely with the product and technical teams.
• Publish monthly reports to stakeholders about the number of cases handled and the results.
• Create, maintain, and improve processes for detection and mitigation of abusive activity perpetrated through usage of our products
• Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry, and cyber-crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take prompt action against miscreants
• Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams
• Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered
• Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate action
• Gather actionable intelligence and understand threats by using data obtained from various black lists, browsing various fraud forums, communicating with affected parties and so forth
• Participate in discussions within the Internet security community at large, with a view to gather intelligence and refine our processes based on industry/technology trends
• Educate our channel partners about best practices in abuse and fraud mitigation by conducting webinars and presentations, blogging etc.

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.