4400294-Executives

EXL; Maharashtra; On-site; INR 180,000 - 240,000; Full time

Job summary

EXL requires an entry-level Customer Support Associate to handle inbound UK customer calls, respond to emails and capture complaints. The role is office-based with shifts, demanding strong English communication and problem-solving abilities.

Ideal candidates will be ready to work from office and adapt to shift timings while delivering high-quality service and quick decisions.

Qualifications

• Fluent written and spoken English communication required.
• Experience handling inbound UK customer calls.
• Strong problem-solving and quick decision-making skills.
• Willing to work from office only, with assigned shifts.
• Ability to respond to customers via email and document complaints.

Skills

English communication

Inbound calls

Problem solving

Decision making

Email support

Complaint handling

Office shifts

Job description

Good Written & spoken English communication.Ability to handle inbound calls from UK customers.Good problem-solving skills and should be able to take Quick decisions.Should be ready to work from office only, and as per shifts assigned.should be able to respond to customers on email and capture any complaints made ; ;

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Business Consulting and Services

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