2ND LINE SECURITY ENGINEER

PlusNet; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BT plc in Gurugram (IND) seeks a 2nd Line Security Engineer to deliver advanced operational support for enterprise network security services and resolve complex incidents. You will work with Fortinet, Palo Alto, Cisco ISE, VPN and secure network connectivity, ensuring adherence to SLAs and security standards.

You will provide security guidance to BT business units, support government/industry compliance, and develop policies and configuration builds for customer projects.

Qualifications

• Knowledge of at least three of the listed security technologies.
• Good TCP/IP and OSI model understanding.
• Experience with incident management and change controls.
• Ability to meet SLAs and security standards.

Responsibilities

• Deliver security procedures and processes that support BT's security strategy.
• Act as Incident Management decision maker within defined scope.
• Provide security advice to BT Lines of Business and external customers.
• Support security compliance relationships with government or industry bodies.
• Produce and support policies and configuration builds for customer projects.
• Complete integration testing on new products and services with documentation.
• Attend meetings on behalf of the team leader.
• Safeguard sensitive customer information and maintain 24/7/365 cover.

Skills

Checkpoint

Cisco ASA

Cisco IOS

Cisco ISE

Palo Alto SSE

Fortinet SSE

Fortinet SDWAN

Zscaler ZIA/ZPA

Netscaler/F5

MS Azure

Terraform

Job description

Job Description

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Job Title: 2ND LINE SECURITY ENGINEER

Req ID: 64471

Job Function: Service

Posting Start Date: 10/11/2026

Posting End Date: 12/11/2026

Division: UK Business

Job Location: IND Gurugram - Tower B and C

Advertised Salary: Competitve

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About the role

A 2nd Line Security Engineer provides advanced operational support for enterprise network security services, handling complex incidents, service requests, and security changes. The role involves troubleshooting and managing technologies such as Fortinet, Palo Alto, Cisco ISE, VPN, and secure network connectivity. The engineer performs root-cause analysis, supports major incidents, and works closely with customers and internal resolver teams. They also ensure adherence to SLAs, security standards, change controls, and operational processes.

What you’ll be doing

• To deliver aspects of a Security procedure, and/or process for BT that support the security strategy and policy and considers risks and appropriate legal and regulatory constraints
• Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales
• Providing security advice and consultancy to Lines of Business within BT and external customers,
• Supports security compliance relationships with national Government or industry bodies.
• Produce and support polices, functions and configuration builds to allow implementation of customer projects.
• Complete and own integration testing on new products and services, producing all relevant supporting documentation
• Attend meetings on behalf of the team leader and line manager.
• Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
• Maintain consistent and seamless 24/7/365 cover as a member of the shift team.

Essential Skills / Experience

Knowledge and understanding of at least three of the following Key technologies/products supported in order to perform in-depth troubleshooting and complete complex configuration changes:

• Checkpoint
• Cisco ASA & Firepower
• Cisco Network (IOS)
• Cisco ISE
• Palo Alto SSE
• Palo Alto SDWAN
• Fortinet SSE
• Fortinet SDWAN
• Zscaler ZIA/ZPA/ZDX
• Netscaler/F5
• SASE Solutions
• Cisco Umbrella
• MS Azure
• Terraform

General knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate.

Desirable Skills / Experience

• Palo Alto/Zscaler
• Communication
• ITIL V4

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.