Second Line Security Engineer

BT Group; Gurugram District; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

BT Group in India is seeking a 2nd Line Security Engineer to provide advanced operational support for enterprise network security, handling complex incidents, service requests, and security changes. You will troubleshoot with Fortinet, Cisco, Palo Alto and related tools, perform root-cause analysis, support major incidents, and ensure adherence to SLAs and change controls.

The role requires close collaboration with customers and resolver teams and includes 24/7/365 coverage as part of the shift

Qualifications

• Experience in enterprise network security incident handling and change management.

Responsibilities

• Deliver elements of a security procedure or process that supports the security strategy and regulatory constraints.
• Act as Incident Management decision maker within a defined scope to ensure timely mitigation and incident response.
• Provide security advice and consultancy to BT Lines of Business and external customers.
• Support security compliance relationships with national government or industry bodies.
• Produce and support policies, functions and configuration builds for customer projects.
• Complete and own integration testing on new products and services with proper documentation.
• Attend meetings on behalf of team lead and line manager.
• Safeguard sensitive customer information and maintain trust in BT Group.
• Maintain consistent 24/7/365 cover as part of the shift team.

Skills

Security incident handling

TCP/IP & OSI model

Networking troubleshooting

Palo Alto/Zscaler

ITIL v4 awareness

Tools

Cisco IOS

Cisco ASA/Firepower

Cisco ISE

Fortinet SSE

Fortinet SDWAN

Palo Alto SSE

Palo Alto SDWAN

Zscaler ZIA/ZPA/ZDX

Netscaler/F5

SASE Solutions

Cisco Umbrella

MS Azure

Terraform

Job description

About the role

A 2nd Line Security Engineer provides advanced operational support for enterprise network security services, handling complex incidents, service requests, and security changes. The role involves troubleshooting and managing technologies such as Fortinet, Palo Alto, Cisco ISE, VPN, and secure network connectivity. The engineer performs root-cause analysis, supports major incidents, and works closely with customers and internal resolver teams. They also ensure adherence to SLAs, security standards, change controls, and operational processes.

What you’ll be doing

• To deliver aspects of a Security procedure, and/or process for BT that support the security strategy and policy and considers risks and appropriate legal and regulatory constraints
• Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales
• Providing security advice and consultancy to Lines of Business within BT and external customers,
• Supports security compliance relationships with national Government or industry bodies.
• Produce and support polices, functions and configuration builds to allow implementation of customer projects.
• Complete and own integration testing on new products and services, producing all relevant supporting documentation
• Attend meetings on behalf of the team leader and line manager.
• Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
• Maintain consistent and seamless 24/7/365 cover as a member of the shift team.

Essential Skills / Experience

• Checkpoint Cisco ASA & Firepower
• Cisco Network (IOS)
• Cisco ISE
• Palo Alto SSE
• Palo Alto SDWAN
• Fortinet SSE
• Fortinet SDWAN
• Zscaler ZIA/ZPA/ZDX
• Netscaler/F5
• SASE Solutions
• Cisco Umbrella
• MS Azure
• Terraform
• General knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate.

Desirable Skills / Experience

• Palo Alto/Zscaler
• Communication ITIL V4

BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.