17503 C 1 Analyst-IT Cloud COE

Cephas Consultancy Services Private Limited; Bengaluru, Chennai District; Hybrid; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Cephas Consultancy Services Private Limited in Bengaluru is seeking a C1 Analyst for the IT Cloud COE focusing on Salesforce Administration and Analyst duties. The role emphasizes governance, system health, and enterprise integrations across Salesforce clouds.

You will collaborate with governance, architecture, and platform teams to drive continuous improvement, support security initiatives, and ensure reliable operations and timely deployments across the organization.

Qualifications

• Minimum 5 years of Salesforce Administration, Integration, and DevOps tooling experience.
• Deep knowledge of Salesforce objects, fields, validation rules, flows, reports, and dashboards.
• Proficiency with REST and SOAP APIs and integration concepts.
• Experience in multi-org Salesforce environments with governance frameworks.

Responsibilities

• Implement and maintain Salesforce governance standards across Sales, Service, Experience, and Marketing Cloud environments.
• Monitor system health, data quality, and platform usage using reports and dashboards.
• Support and manage integrations between Salesforce and enterprise systems (MuleSoft, ServiceNow, SAP, Splunk, Azure, GCP).
• Provide L2 user support and troubleshoot configuration, access, and automation issues.
• Contribute to Salesforce Security Maturity Assessments and improve security scores.
• Support release management activities including testing, validation, and deployment coordination.

Skills

Salesforce Administration

Integration

DevOps

Azure

Git

Education

Bachelors in CS/IT

Tools

MuleSoft

ServiceNow

SAP

Splunk

Azure DevOps

Git

Job description

About this position

Positions:2 Full Time
Experience
5 - 10 Years

Job Description

Position Title

C1 Analyst - IT Cloud COE (Salesforce Administrator / Analyst)

Department

Cloud Center of Excellence (COE) - Information Technology

Employment Type

Full-Time

Position Overview

We are seeking a motivated and detail-orientedSalesforce Administrator / Analystto support our enterprise Salesforce ecosystem. This role will work closely with governance, architecture, and platform teams to ensure smooth operations, adherence to standards, and continuous improvement across multiple Salesforce clouds and integrated systems. The successful candidate will play a critical role in maintaining system health, implementing governance standards, and supporting our organization's digital transformation initiatives.

Key Responsibilities

• Implement and maintain Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud environments
• Monitor system health, data quality, and platform usage using reports, dashboards, and analytical tools
• Support and manage integrations between Salesforce and enterprise systems including MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP
• Provide Level 2 (L2) user support and troubleshoot configuration, access management, and automation issues
• Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal assessment frameworks
• Support initiatives to improve security scores and maturity levels through the implementation of best practices and security protocols
• Assist with performance tuning activities to maintain system reliability and optimal uptime
• Contribute to the development and maintenance of Salesforce Security & Governance policies, standards, and procedures
• Support release management activities, including testing, validation, and deployment coordination
• Collaborate with cross-functional teams across the organization to drive continuous improvement initiatives
• Maintain and update a centralized Knowledge Base documenting Salesforce usage across business processes
• Update governance standards, support processes, and Standard Operating Procedures (SOPs) to ensure consistent and efficient operations

Required Skills & Qualifications

• Minimum 5 years of experiencein Salesforce Administration, Integration, and DevOps tools (Azure, Git)
• Deep knowledge of Salesforce objects, fields, validation rules, flows, reports, and dashboards
• Strong understanding of the Salesforce security model and access control mechanisms
• Proficiency with integration concepts including REST and SOAP APIs
• Hands-on experience with DevOps tools such as Azure DevOps and Git
• Demonstrated experience in multi-org Salesforce environments
• Basic to intermediate knowledge of integration platforms such as MuleSoft
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and documentation abilities
• Ability to work collaboratively in a team-oriented environment

Mandatory Certifications & Preferred Qualifications

• Salesforce Certified Platform Developer (preferred)
• Salesforce Certified Security Specialist (preferred)
• Experience with enterprise integration platforms and methodologies
• Familiarity with cloud platforms including Microsoft Azure and Google Cloud Platform (GCP)
• Knowledge of ServiceNow or similar IT Service Management tools
• Experience with Splunk or similar monitoring and logging solutions

Core Competencies

• Technical Proficiency: Strong command of Salesforce administration and configuration
• Problem-Solving: Ability to analyze complex issues and develop effective solutions
• Communication: Clear and professional communication with both technical and non-technical stakeholders
• Documentation: Meticulous attention to creating and maintaining accurate technical documentation
• Collaboration: Proven ability to work effectively across multiple teams and departments
• Continuous Learning: Commitment to staying current with Salesforce updates and industry best practices
• Process Improvement: Drive for identifying and implementing process enhancements

Educational Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, OR
• Equivalent professional experience in Salesforce administration and cloud technologies

Experience Requirements

• Minimum 5 years of hands-on Salesforce Administration experience
• Minimum 3-5 years of experience working with enterprise integrations and APIsMinimum 2-3 years of experience with DevOps tools and methodologies
• Experience supporting multiple Salesforce clouds in a governed enterprise environment
• Experience conducting security assessments and implementing governance frameworks

Physical Requirements

• Ability to sit for extended periods at a computer workstation
• Clear vision for computer work and reading technical documentation
• Ability to communicate effectively via phone, video conference, and written correspondence

This position may be performed in a hybrid or remote work arrangement, subject to organizational policies and business needs. The role may require occasional on-site presence for meetings, training, and collaboration with team members.

Travel Requirements

Minimal travel, if any. Occasional travel may be required for training, conferences, or in-person collaboration events.

Competitive salary commensurate with experience and qualifications. Comprehensive benefits package including health insurance, retirement plans, professional development opportunities, and other standard organizational benefits.

Equal Opportunity Statement

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.