Manager, Technical Consulting

RTL2 Fernsehen GmbH & Co. KG; Bengaluru; On-site; Full time

Job description

Technical Consulting Manager

Responsible for designing and managing delivery of complex Salesforce solutions for customers. These technologies include Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies. A big picture thinker and in-depth problem solver with broad and deep technical and enterprise skills. Solutions are built for long‑term growth. Proven experience integrating systems via APIs and strong development background. Able to lead and motivate a team of highly capable individuals and help them meet targets and enable growth.

Responsibilities and Requirements

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.
• Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
• Provide oversight and governance of Salesforce projects.
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Ability to understand a project and debug issues.
• From time‑to‑time, participate in activities such as technical landscape discovery, proof‑of‑concept (POC) development with prospects.
• Liaise with Salesforce product teams to support client implementations.
• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds.
• Understanding of systems architecture.
• Understanding of key design patterns and large data volume limitations and best practices.
• Understanding of data sharing and visibility considerations and how these play into platform architecture.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Strong background in design/development of large web‑based systems, or complete software product lifecycle exposure.
• Lead a technical team and own customer and team engagement.
• Travel to client sites for projects, estimated 50‑75%.
• Maintain a target billable utilisation aligned to the role.
• 9‑15 years CRM experience with a minimum of 6 years on the Salesforce platform.
• Technical enablement of team members on the latest Salesforce products and processes.
• Working with global teams for delivery across geographies. Flexibility with work hours is required.
• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

Accommodations

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Posting Statement

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