White-Glove Appliance Delivery & Install Assistant

Ireland Limited; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Harvey Norman in Ireland is seeking an Appliance Installation Assistant to support drivers with deliveries and in-home installations, delivering a superior customer experience. The role is a full-time, 11-month fixed-term contract with a 6-month probation and potential permanency.

You will assist with loading/unloading, delivery to customers’ homes, installation assistance, and ensuring high standards of service, communication, and professionalism.

Qualifications

• Excellent communication skills with customers
• Well-organised and adept at problem-solving
• Flexible and willing to go the extra mile to exceed customer expectations
• Excellent telephone skills
• Customer-oriented approach — prioritise customers

Responsibilities

• Assist with loading and unloading delivery vans, safely
• Assist with delivery and installation of appliances to customers’ homes
• Call customers in advance of delivery to confirm ETA
• Assist with installation of appliances/furniture assemblies
• Remove old products and packaging
• Handle Delivery Office queries and paperwork
• Keep delivery van clean and tidy
• Act as an ambassador for the Harvey Norman brand and service
• Adhere to company policies and procedures
• Perform other related duties as required

Skills

Excellent communication

Well-organised

Problem-solving

Customer orientation

Timekeeping

Job description

Harvey Norman in Ireland is seeking an Appliance Installation Assistant to support drivers with deliveries and in-home installations, delivering a superior customer experience. The role is a full-time, 11-month fixed-term contract with a 6-month probation and potential permanency.

You will assist with loading/unloading, delivery to customers’ homes, installation assistance, and ensuring high standards of service, communication, and professionalism.