Appliance Installation Assistant - Full-Time

Ireland Limited; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Harvey Norman in Ireland is seeking an Appliance Installation Assistant to support drivers with deliveries and in-home installations, delivering a superior customer experience. The role is a full-time, 11-month fixed-term contract with a 6-month probation and potential permanency.

You will assist with loading/unloading, delivery to customers’ homes, installation assistance, and ensuring high standards of service, communication, and professionalism.

Qualifications

• Excellent communication skills with customers
• Well-organised and adept at problem-solving
• Flexible and willing to go the extra mile to exceed customer expectations
• Excellent telephone skills
• Customer-oriented approach — prioritise customers

Responsibilities

• Assist with loading and unloading delivery vans, safely
• Assist with delivery and installation of appliances to customers’ homes
• Call customers in advance of delivery to confirm ETA
• Assist with installation of appliances/furniture assemblies
• Remove old products and packaging
• Handle Delivery Office queries and paperwork
• Keep delivery van clean and tidy
• Act as an ambassador for the Harvey Norman brand and service
• Adhere to company policies and procedures
• Perform other related duties as required

Skills

Excellent communication

Well-organised

Problem-solving

Customer orientation

Timekeeping

Job description

Welcome to a different kind of role and a different kind of company.

Ranked as one of Ireland’s best workplaces, by ‘Great Place to Work’, Harvey Norman, is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, electrical and computer goods. With 16 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

The role of Appliance Installation Assistant in Harvey Norman involves assisting our drivers with deliveries and appliance installations of goods in our customer’s homes, interacting with our customers, and providing amazing customer service experiences which help make Harvey Norman a great place to shop. This is a "white glove" in home delivery/installation operation.

YOUR JOB – your tasks will include:

• Assist with loading and unloading delivery vans, safely.
• Assist with delivery of appliances direct from our warehouses or stores to our customer’s homes.
• Calling Harvey Norman Customers in advance of delivery to confirm estimated time of arrival
• Assisting with installation of appliances and or furniture assemblies
• Removal of old products and packaging
• Answering all phone calls/queries regarding deliveries from our Customer Delivery Office
• Care of Proof of Delivery paperwork
• Keeping the delivery van clean and tidy at all times
• Be an ambassador for the Harvey Norman brand and install & assembly/delivery service.
• Adherence to the companies Policies and Procedures at all times.
• Perform other related duties as required.

YOUR PROFILE – your knowledge, skills and experience include:

• Experience and Qualifications
  • Excellent Communication Skills
  • Well-organised and adept at problem-solving
  • Flexible and willing to go the "extra mile" to ensure customers’ expectations are exceeded.
  • Excellent telephone skills
  • Customer Orientated – Be respectful to customers as the highest priority of the business.
  • Hardworking, Conscientious, & Self Motivated– Possessing a high degree of self confidence and maturity. Motivated by internal goals and have tenacity in chasing goals.
  • Team & Collaborative Working– Contributes positively to the achievement of team objectives.
  • Continuous Development –Be preparedto undertake in house and external training to enhance performance and the customer experience.
  • Honest & Ethical– Demonstrating honesty and being a role model for honest and ethical business practices.
  • Excellent Timekeeping

WHY PEOPLE JOIN US:

• We’re Dynamic and growing!
• Fun, high energy work environment
• Culture of developing and promoting from within the company
• Our entrepreneurial spirit
• Great staff discounts

Additional Information:

• This is a Full Time - 11 month fixed term contract with a 6 month probationary period and potential for permanency.
• We need employees to be flexible about when they work, covering store opening hours, including evenings, weekends and public holidays.
• The successful candidate will be required to attend a company induction day.

Skills:

• Appliances Installation
• Customer Care
• Installation
• Excellent Communication Skills
• Good Organisational Skills