Retail Support & Operations - Computers Dept.

Ireland Limited; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts

Training provided

Fixed-term contract

Job summary

Harvey Norman Ireland is recruiting for a Retail Support & Operations position based in-store. Reporting to the Store Manager, you will help enhance the customer experience, process online orders, and support daily store operations in a fast-paced environment.

The role requires flexibility to work across store hours, including evenings, weekends and public holidays, with induction day provided. Training will be offered for ongoing development.

Qualifications

• Experience in retail is preferred but training is provided.
• Customer-focused mindset with problem-solving skills.
• Strong eye for detail to ensure accuracy in processes.

Responsibilities

• Build customer loyalty through friendly, professional service.
• Process online orders and click & collect preparation.
• Analyze daily reports and flag priorities to management.
• Assist at the Cash Desk during busy periods.
• Handle customer queries promptly and professionally.
• Attend to other duties as required to fulfil the role.

Skills

Customer orientated

Attention to detail

Team & collaborative working

Adaptable to change

Positive attitude

Job description

Ranked as one of Ireland's best workplaces, by 'Great Place to Work', Harvey Norman, is a high-profile, leading-edge retail brand with over 289 stores worldwide selling furniture, bedding, electrical and computer goods. With 18 stores in Ireland, we are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.

ABOUT THE JOB:

Reporting to the Store Manager, Harvey Norman is looking for a Retail Support & Operations Person. The role of the Retail Support & Operations person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience.

This is an excellent opportunity to work in a fast moving and dynamic retail company. This is an instore role and the applicant must be available to attend work at the stated location.

YOUR JOB – your tasks will include:

• Build customer loyalty by providing a great, friendly and professional service.
• Process online sales orders (invoicing / click & collect preparation)
• Analyze and monitor daily reports, flagging priorities to manager.
• Assist on the Cash Desk during busy periods.
• Take ownership of customer service, responding promptly to customer queries
• Other duties that may be required from time to time to fulfil your role.

YOUR PROFILE – your knowledge, skills and experience include:

• Experience and Qualifications - Ideally have retail experience but not essential as excellent training will be provided.
• Customer Orientated - Thrive in a customer focused environment, be people oriented and be competent in problem solving.
• Attention to detail - Have a keen eye for detail and display alongside accuracy.
• Team & Collaborative Working - Works co-cooperatively and is a supportive member of the team. Actively helps and supports others to achieve team goals.
• Adaptable to Change - Be open and accepting of necessary change and innovation within the company, show a willingness to learn new ways to accomplish objectives.
• Positive attitude and outlook - You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance.

WHY PEOPLE JOIN US:

• We're dynamic and growing!
• Fun, high energy work environment.
• Culture of developing and promoting from within the company.
• Our entrepreneurial spirit.
• Generous staff discounts.

Additional Information:

• This is a full-time, 11 month, fixed term contract.
• We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
• The successful candidate will be required to attend a company induction day.

Skills:
Positive attitude and outlook Adaptable to Change Team & Collaborative Working Attention to detail Customer Orientated