VP of Engineering, Contact Center Platform & Orchestration

Fidelity Investments Inc.; Galway; On-site; EUR 180,000 - 240,000; Full time

Job summary

Fidelity Investments seeks a Vice President of Engineering to build and lead the Contact Center Core engineering org, responsible for the real-time, cloud-native orchestration layer and enterprise integrations.

You will shape architecture, deliver high-availability systems, and partner with product and business leaders to align technology with business outcomes across voice, chat, and CRM workflows.

Qualifications

• 12+ years of software engineering experience in enterprise-scale SaaS or real-time systems.

Responsibilities

• Own the engineering vision, architecture, roadmap, execution, and production accountability for Fidelity’s Contact Center Core engineering.

Skills

SaaS engineering

CCaaS

CX platforms

Java

Spring Boot

AWS

GCP

Kafka

RabbitMQ

Kubernetes

API design

Event-driven

Distributed systems

Education

BS in CS or related

MS in CS or related

Tools

Kubernetes

Kafka

RabbitMQ

Job description

Fidelity Investments seeks a Vice President of Engineering to build and lead the Contact Center Core engineering org, responsible for the real-time, cloud-native orchestration layer and enterprise integrations.

You will shape architecture, deliver high-availability systems, and partner with product and business leaders to align technology with business outcomes across voice, chat, and CRM workflows.