Vision Care Patient Experience Advisor

Optical Express Group; Dublin; Presencial; EUR 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Modern working environment

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Descripción de la vacante

Optical Express Group in Dublin (Tallaght and Grafton Street) is seeking a Patient Advisor to deliver an outstanding patient journey and support clinicians across surgical pathways. You will handle first impressions, capture diagnostic scans, discuss technology benefits, and help schedule surgery and aftercare.

This full-time role requires 40 hours weekly with Saturday work essential, offering a clear progression in a luxury medical-service environment and benefits beyond standard pay.

Formación

• Experience in patient-facing roles.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with digital/diagnostic technology.
• Healthcare or high-end retail experience preferred.
• Strong commercial awareness.

Responsabilidades

• Support patients undergoing vision correction across the patient pathway.
• Deliver warm, professional welcomes and manage first impressions.
• Capture diagnostic scans and communicate features/benefits of technology.
• Assist in consultations with optometrists and/or surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative bookings.
• Meet and exceed individual commercial KPIs.

Conocimientos

Patient-facing experience

Excellent communication

Attention to detail

Organisational skills

Comfort with digital/diagnostic tech

Commercial awareness

Descripción del empleo

Optical Express Group in Dublin (Tallaght and Grafton Street) is seeking a Patient Advisor to deliver an outstanding patient journey and support clinicians across surgical pathways. You will handle first impressions, capture diagnostic scans, discuss technology benefits, and help schedule surgery and aftercare.

This full-time role requires 40 hours weekly with Saturday work essential, offering a clear progression in a luxury medical-service environment and benefits beyond standard pay.