VIE - Junior IT Proximity Support H/F

Crédit Agricole Assurances; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Crédit Agricole Assurances Dublin is seeking a motivated IT support professional to join the IT Proximity Team and collaborate with Crédit Agricole IT service providers and cross‑regional partners on daily operations and digital transformation initiatives.

The successful candidate will bring strong communication, organisational skills and problem‑solving abilities, with French and English language proficiency and a Bac + 4/M1 level education.

Qualifications

• Strong communication and organisational skills with attention to detail.
• Ability to multitask and prioritise workload effectively.
• Solid problem-solving and troubleshooting ability.
• Ability to work on own initiative with minimal supervision.
• Expertise in information systems, networking, cyber security or IT architecture is an advantage.
• Good analytical skills and ability to interpret data accurately.
• Experience with IT ticketing systems or asset management tools and knowledge of ITIL frameworks is an asset.

Skills

Communication skills

Organisational skills

Multitasking

Troubleshooting

Initiative

ITIL knowledge

Data interpretation

Ticketing systems experience

Education

Bac + 4 / M1

Tools

Windows OS

Microsoft Office

Job description

• IT Proximity Team and Crédit Agricole IT service provider

CACI (Credit Agricole Creditor Insurance) is the Credit Agricole Assurances Group subsidiary specialising in creditor protection insurance (CPI). CACI is a major player in France and Europe, with around 30 partners in six countries.

Since its establishment in 1999, and move into the Credit Agricole Assurance Division in 2008, CACI has been extending its business in partnership with retail banking and specialised financial services companies. Today CACI offers a comprehensive range of products designed to meet the "Financial Protection" needs of its customers and partners.

The successful candidate will join a positive and vibrant company with a skilled, passionate team of people. CACI Dublin is proud to be named as a great place to work by Great Place to Work 2015, 2016, 2018, 2020, 2021, 2022, 2023, 2024, 2025 and again in 2026. Our workplace is underpinned by a vibrant Culture and Values programme comprising of well-being, corporate social responsibility, HR best practice and fair funding for fun. We value our employees and quality of life at work is a priority for us.

We understand that great workplaces are built through the day-to-day relationships that employees experience. At CACI, we work together to achieve our objectives with employees who give their best, develop in their careers and enjoy coming to work while achieving results together with their colleagues.

You will work primarily with:

• IT Proximity Team and Crédit Agricole IT service provider
• All CACI business departments
• External partners in Europe, third-party auditors and other IT service providers
• Project and IT teams in France (for digital transformation initiatives)
• CACI Milan (Italian branch) on cross-regional projects as needed

Complément

We're seeking a motivated, organised individual who enjoys solving technical problems and supporting colleagues. The individual should be comfortable learning new systems, working as part of a team and managing competing priorities. If you thrive in a fast-paced environment and want to develop your IT support skills within a Great Place to Work, we'd like to hear from you.

Critères de candidature

Poste avec management

Non

Cadre / Non Cadre

Non cadre

Niveau d'étude minimum

Bac + 4 / M1

Formation / Spécialisation

IT

Niveau d'expérience minimum

French, English

Compétences recherchées

• Strong communication and organisational skills, with attention to detail
• Ability to multitask and prioritise workload effectively
• Solid problem-solving and troubleshooting ability
• Ability to work on own initiative with minimal supervision
• Expertise in one or more of the following: information systems, networking, cyber security or IT architecture is an advantage
• Good analytical skills and ability to interpret data accurately is desirable
• Experience with IT ticketing systems or asset management tools and knowledge of ITIL frameworks is an asset

Outils informatiques

Excellent working knowledge of Windows and Microsoft Office suite

Entreprise Crédit Agricole Assurances

Grâce à notre modèle de bancassurance, à notre expertise et à l'engagement de nos 7100 collaborateurs dans 10 pays, nous sommes le premier assureur en France et le premier bancassureur européen. Crédit Agricole Assurances répond aux besoins en protection et en épargne des particuliers, des agriculteurs, des professionnels et des entreprises. En France, notre gamme complète de produits et de services est distribuée par les Caisses régionales de Crédit Agricole et par LCL.

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.