Verification Specialist

Netwatch; Carlow; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Educational sponsorship

Life Assurance

Employee Assistance Programme

Team days & events

Employee referral bonus

Maternity leave entitlements

Annual leave based on service length

PSA/SIA licensing training funding

Cycle to work scheme

Free on-site parking

VDU eye vouchers

Job summary

Netwatch Carlow seeks a Night Shift, Verification Specialist to protect customer sites worldwide from the Alarm Receiving Centre in Carlow, Ireland. You will monitor CCTV and access control, manage alarms, and deliver exceptional customer service in a fast-paced environment.

Ideal candidates bring 1+ year in similar roles, strong IT skills, and the ability to operate under pressure. This full-time night position offers a 4-on/4-off pattern with weekend flexibility and opportunities for growth

Qualifications

• 1+ years in a similar or customer service role.
• High IT literacy with MS Office or MIS.
• Excellent telephone and customer service skills.
• Ability to multi-task under pressure in a fast-paced team.
• Attention to detail and reliability.
• Good judgment in emergencies and initiative.

Responsibilities

• Monitor CCTV and accessControl to protect customer sites.
• Handle alarm activations per site protocols.
• Be the point of contact for customers worldwide during security incidents.
• Manage inbound/outbound calls with a strong focus on service quality.
• Create incident reports with contacts and actions taken.

Skills

Customer service

MS Office

IT literacy

Telephone skills

Emergency judgement

Multi-tasking

Tools

MS Office

Job description

Netwatch Carlow are seeking a Night Shift, Verification Specialist to join our team. As a Verification Specialist, you will have an integral role in protecting our customers across the world from our Alarm Receiving Centre in Carlow, Ireland. Our Specialists operate Netwatch’s advanced proactive CCTV monitoring and protection technologies to support customer site security. Our team of Verification Specialists are responsible for managing the safety of our customer sites by monitoring access control and CCTV systems.

We are seeking candidates for fulltime night positions, working on a 4 on/off pattern and candidates who are flexible to work weekend day(s) and pre agree dates between Monday-Friday. Scheduled hours are arranged and agreed in advance with Management.

This role will be ideally suited to candidates who have strong customer service skills and enjoy working within well-established processes and procedures. If you are interested in working for a fast-paced and growing company, where you will play a pivotal role in protecting people’s lives, have excellent work-life balance and feel rewarded, this is an exciting opportunity for you!

What Netwatch offer?

• Competitive rates of pay.
• Educational Sponsorship - Invest in your future with support for further learning.
• Life Assurance.
• Employee Assistance Programme.
• Team Days & Company Events.
• Employee Referral Bonus.
• Recognition of length of service through additional entitlements such as enhanced maternity leave.
• Increased annual leave entitlement based on length of service.
• Funded PSA/SIA licensing training.
• Cycle to work scheme.
• Free on-site parking.
• VDU Eye Vouchers.

Successful applicants will:

• Use a variety of bespoke systems to deliver effective remote CCTV online visual monitoring and manage barrier controls
• Handle alarm activations as per individual customer site protocols
• Act as a point of contact for Netwatch customers throughout the world who are experiencing security breaches and issues
• Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service
• Where incidents occur, create Incident Reports, which includes contacts made and actions taken.

To be considered for this role, you must meet the following criteria:

• At least 1 years’ experience in a similar or customer service role
• A high level of IT literacy, especially MS Office and/ or bespoke Management Information Systems
• Excellent telephone and customer service skills
• Ability to adapt, learn quickly and multi task effectively under pressure in a high volume, high stakes and fast paced team environment
• Exceptional attention to detail
• A proven track record of performing consistently at a high level
• Ability to exercise good judgment in emergency conditions and act on own initiative
• A team player who is flexible in order to meet business needs.

Due to the nature of our business, successful candidates are required to undergo a satisfactory background vetting, employment history and criminal record check

Company Overview:

This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

At Netwatch Group, we are driven by a powerful vision to "Create a Fearless Environment for our customers, partners and employees". Our mission is to deliver innovative, proactive monitoring technologies and solutions built on trust and a commitment to quality of service. In delivering this, we are dedicated to making a difference in our customers lives every single day. Netwatch proactive video monitoring protects property, creates safe workplaces and enables business continuity. To achieve this we are committed to the recruitment and retention of the very best talent. People who join Netwatch are part of an energetic, ambitious team and develop a career in a fast-paced working environment.

We value our culture of teamwork, accountability and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognise that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously; developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact.